Fulfillment Operations Team Leader (Joplin, MO)

Target • Joplin, MO

9d • $20 - $22 • Onsite

About The Position

The Fulfillment Operations Team Leader leads fulfillment operations and an hourly team to deliver a consistent, guest-first experience. The role oversees picking, preparing, packing, sorting, and shipping products safely and efficiently, and leads pickup and ship-from-store workload to meet delivery, freshness, accuracy, and service standards. The leader uses workload plans and reporting to identify gaps, set daily priorities with direction from their direct leader, improve efficiency, and support sales growth and total store profitability.

The position includes coaching and developing team members, supporting hiring and onboarding, setting expectations, and holding the team accountable for quality, accuracy, timeliness, safety, and compliance. The leader also supports broader store needs, including guest services and occasional store-level leadership-on-duty responsibilities. This is a physically active, full-time role with a variable schedule; weekly hours may fluctuate based on business needs and are not guaranteed to be 40 hours.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead others and hold them accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving up to 44 pounds without assistance.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Flexible availability for varying hours, days, and shifts, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance is necessary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and model a service culture that prioritizes guests.
• Ensure team members understand, are trained in, and consistently deliver guest experience commitments and operational standards.
• Observe team members, provide feedback, recognize strong performance, and hold the team accountable.
• Review guest, financial, team, and fulfillment reporting to identify opportunities and gaps; develop and execute plans to improve results.
• Lead the team in meeting fulfillment goals and support sales growth and store profitability.
• Use workload planning tools to complete scheduled workload and fulfill orders to delivery, freshness, and service standards.
• Create daily team plans with direction from the direct leader.
• Lead pickup and ship-from-store workload and ensure operations are accurate and efficient.
• Evaluate candidates for open positions, support onboarding, and develop a guest-centric team.
• Establish goals with the direct leader for quality, accuracy, and timeliness; coach team members to close training gaps and meet expectations.
• Ensure food safety guidelines are followed and fresh food items are selected for guests.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader on ordering.
• If applicable, follow safe and secure training and processes as a key carrier.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts based on store needs.
• Promote inclusivity, ethical conduct, safety, and compliance; model expectations and hold others accountable.
• Lead safety practices, recognize safe behavior, identify and correct hazards, assist with incident response, and report and investigate injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies across the store, including ordering, storage, and application as directed.
• Execute onboarding and learning best practices and address skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Support guest services, including backup cashiering, order pickup, and Drive Up, while following applicable compliance requirements, including adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED