Fulfillment Operations Team Leader (Joplin, MO)

Target • Joplin, MO

8d

About The Position

The Fulfillment Operations Team Leader leads a team responsible for picking, preparing, packing, sorting, and shipping products safely and efficiently to provide guests with convenient, quality service. This role supports fulfillment goals, sales growth, and store profitability by planning and executing workload, improving accuracy and efficiency, and delivering Target’s guest experience commitments. The position also develops team members through hiring support, training, coaching, feedback, and accountability. The role may occasionally include store-level leadership-on-duty responsibilities and support for guest services such as backup cashiering, order pickup, and Drive Up.

This is a full-time role with a variable schedule that may include nights, weekends, holidays, closing shifts, and peak shopping periods. It is physically active and requires moving merchandise, accessing all areas of the building, and using handheld scanners and other technology. Full-time status does not guarantee 40 hours each week; hours may fluctuate based on business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work a flexible schedule, including nights, weekends, holidays, closing shifts, and other peak shopping times.
• Reliable and prompt attendance.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and create an easy, inspiring, and friendly experience.
• Ensure team members understand, are trained in, and consistently deliver Target’s guest experience commitments and operating standards.
• Observe team performance, provide feedback, recognize strong service, and hold team members accountable.
• Review guest, financial, team, and fulfillment reporting to identify opportunities, address gaps, and improve results.
• Model, train, and coach service expectations and a guest-first culture.
• Lead the team in achieving fulfillment goals and support sales growth and total store profitability.
• Use workload planning tools to ensure scheduled work is completed and orders meet delivery, freshness, and service standards.
• Create daily team plans with direction from the direct leader.
• Lead pickup and ship-from-store workload to enable efficient guest delivery.
• Evaluate and recommend candidates for open positions and support onboarding with the direct leader.
• Establish goals for quality, accuracy, and timeliness with the direct leader, hold team members accountable, and close training gaps through coaching.
• Ensure food safety guidelines are followed and fresh food items are selected for guests.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader on ordering.
• When applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts based on store needs.
• Promote inclusivity by valuing diverse voices and approaches and creating equitable experiences.
• Model ethical conduct, safety, and compliance, and hold the team accountable to these commitments.
• Lead safety practices by modeling and recognizing safe behaviors, correcting hazards, assisting with incident response, and reporting and investigating injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Lead execution of team onboarding and learning best practices and help close skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Support guest services such as backup cashiering, order pickup, and Drive Up while maintaining compliance, including laws regarding adult beverages.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED