Fulfillment Operations Team Leader (Springfield, MO)

Target • Springfield, MO

2d • $20 - $34 • Onsite

About The Position

The Fulfillment Operations Team Leader leads a team responsible for picking, preparing, packing, sorting, and shipping products safely and efficiently so guests receive convenient, high-quality service. The role focuses on guest experience, fulfillment goals, operational accuracy and efficiency, workload planning, team development, and store safety and compliance. The leader reviews guest, financial, and team metrics, identifies opportunities, and works with their direct leader to plan and improve results. The position may also involve occasional store-level leader-on-duty responsibilities and supporting guest services such as backup cashiering, order pickup, and Drive Up.

This is a full-time role with a variable schedule that may include nights, weekends, holidays, closing shifts, and other peak shopping times. Full-time status does not guarantee 40 hours per week; hours may fluctuate according to business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and independently prioritize tasks.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving items up to 44 pounds without additional assistance.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Flexible schedule availability, including nights, weekends, and holidays, and reliable, prompt attendance.
• Ability to work in a fast-moving, highly active, and physically demanding role that requires teamwork, flexibility, and creative problem solving.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and create an easy, inspiring, and friendly experience.
• Ensure team members understand, are trained in, and consistently deliver Target guest experience commitments and operational standards.
• Observe team member performance, provide feedback, recognize positive guest experiences, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities; take action; align the team on appropriate behaviors and execution; and celebrate results.
• Model, train, and coach service expectations and a guest-first culture.
• Lead the team in achieving fulfillment goals and support sales growth and total store profitability.
• Use workload planning tools to complete scheduled work and fulfill orders to delivery, freshness, and service standards.
• Review fulfillment reports, identify gaps, and develop plans to resolve them.
• Create daily team plans with direction from the direct leader.
• Lead pickup and ship-from-store workload to enable efficient delivery to guests.
• Evaluate and recommend candidates for open positions, develop a guest-centric team, and support onboarding with the direct leader.
• Establish goals with the direct leader for quality, accuracy, and timeliness; hold team members accountable and address training gaps through coaching.
• Ensure the team follows food safety guidelines and selects fresh food items.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader on ordering.
• When applicable, follow safe and secure processes as a key carrier.
• Occasionally assume store-level leader-on-duty responsibilities during assigned shifts based on store needs.
• Demonstrate inclusivity, respect diverse perspectives, and create equitable experiences.
• Model ethical conduct, safety, and compliance, and hold the team accountable to these standards.
• Lead safety practices by modeling and recognizing safe behavior, identifying and correcting hazards, supporting incident response, and timely and accurately reporting or investigating injuries.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• Ensure the team executes onboarding and learning best practices; address skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Support guest services, including backup cashiering, order pickup, and Drive Up, while maintaining applicable compliance requirements, including adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED