Fulfillment Operations Coordinator

CVS Health•Farmers Branch, TX

2d•$17 - $28•Hybrid

About The Position

Signify Health, a CVS Health business unit, is seeking a Fulfillment Operations Coordinator for its Fulfillment Operations team. The team supports the clinical network by ensuring clinicians have the supplies and equipment they need for scheduled member visits. This role handles supply order intake, triage to vendor partners, and fulfillment tracking for clinician supply requests. It also receives returned supplies, determines whether equipment should be re-fulfilled or disposed of, and follows standard quality assurance protocols for managed devices. The coordinator responds to clinician questions about supplies, orders, and shipment status, and coaches clinicians on supply management and reordering best practices. The role reports directly to the Fulfillment Manager within Clinician Experience Operations. The position is based in the Signify Health headquarters office in Dallas, Texas. Candidates must be in the Dallas–Fort Worth metro area and able to work in the office at least two days per week. The role is full-time, with 40 anticipated weekly hours, and may require overtime as needed.

Requirements

Bachelor's degree in a related field or equivalent experience.
At least 1 year of experience researching and diagnosing complex problems and resolving them independently.
Excellent verbal and written communication skills.
Experience managing an end-to-end recurring process and identifying opportunities for improvement.
Experience collaborating cross-functionally.
Proficiency with Google Sheets or Excel and the broader Google Suite platform.
Located in the Dallas–Fort Worth metro area and able to work in the office at least 2 days per week.

Nice To Haves

At least 2 years in a support or operations role in a corporate environment of similar size or complexity (identified as preferred in the posting).
Strong desire for learning and professional growth.
Exceptional time-management and organizational skills, with high attention to detail.
Enthusiasm for contributing to a positive team culture while owning and performing individual tasks.
Ability to balance business capabilities and high business ethics with a commitment to operational and service excellence.

Responsibilities

Ensure clinicians have adequate supplies to perform scheduled in-home evaluation (IHE), diagnostic, and preventive services.
Pull daily reports and create work lists for initial supply shipments to newly onboarded clinicians.
Pull daily reports to aggregate resupply requests and prepare bulk order files for vendor partners and fulfillment distribution centers.
Coordinate with supply vendors and fulfillment distribution center partners to ensure timely action on bulk orders within established service-level agreements (SLAs).
Receive, inspect, and determine the appropriate disposition of supplies returned by clinicians.
Track the end-to-end lifecycle of limited-inventory devices, including outbound shipments, returns, intake, quality assurance, maintenance, and planned movements across the clinician network.
Respond to clinician supply questions and order-status inquiries within established response-time SLAs.
Ensure response-time and order-management SLAs are met, and communicate recommendations as business needs or trends change.
Work overtime as needed.