Fulfillment Coordinator

Mattel•East Aurora, NY

2d•$24 - $26•Hybrid

About The Position

The Fulfillment Coordinator is part of Mattel’s Customer Service Team, which supports the global supply chain by managing orders accurately and quickly from receipt through shipment. Based at the East Aurora, New York campus, this role serves as the primary contact for National or Priority accounts and Sales Managers, processes purchase orders, and coordinates with Distribution Centers to support timely, economical shipments. The role also maintains order and customer information, monitors allocated and advertising items, resolves order and shipment issues, and helps maximize order fill rates. The work arrangement is in-office Monday through Thursday and work from home on Fridays. Some overtime is required.

Requirements

Associate’s degree in business or a related field.
At least 1 year of experience in a customer support role.
Knowledge of order processing.
Exceptional interpersonal and communication skills, including the ability to achieve results through communications across a worldwide network of markets and sources.
Excellent analytical skills, including the ability to predict or diagnose problems and identify solutions.
Ability to work with minimum supervision and independently prioritize work while meeting critical deadlines.
Demonstrated ability to manage multiple projects effectively in a dynamic environment.
Computer proficiency in Microsoft Office applications, including Word, Excel, and Teams.
Mature judgment and strong organizational skills.
Basic understanding of EDI technology as it relates to transmitting purchase orders and invoices.
Thorough understanding of FP credit requirements, dating terms, and promotional programs.
Exemplary attendance and job performance.
Demonstrated growth mindset, including curiosity, continuous learning, embracing challenges, and self-improvement.
Accountability and personal ownership for delivering and exceeding commitments.
Communication skills that promote the free flow of information throughout the organization.
A sense of urgency and passion in pursuing business objectives.

Responsibilities

Serve as the primary contact for National or Priority accounts and Sales Managers in telephone and written communications.
Process account purchase orders from receipt through shipment to ensure accurate, timely, and economical shipments.
Enter and maintain accurate pricing and toy specifications.
Establish and maintain system code files and customer profiles.
Maintain proper dating terms and promotional programs on all purchase orders.
Perform the online stock commitment process.
Research and resolve domestic order and shipment problems.
Monitor advertising order activity for all accounts to ensure timely product delivery for advertisements.
Coordinate and monitor shipment of allocated items.
Provide accurate item, order, and shipment information to customers, Salesforce, and management for planning, scheduling, and forecasting.
Maximize order fill rates for assigned accounts.
Initiate changes or cancellations of orders to avoid shipping problems.
Work closely with Distribution Centers to ensure timely shipment of purchase orders.