Fulfillment Coordinator

Mattel•East Aurora, NY

1d•Hybrid

About The Position

The Fulfillment Coordinator is part of Mattel’s Customer Service Team, which supports the global supply chain by managing orders accurately and promptly from receipt through shipment. Located at Mattel’s East Aurora, New York campus, this role serves as a primary contact for National or Priority accounts and Sales Managers, handling their telephone and written communications. The position processes purchase orders, maintains accurate account and product information, coordinates shipments, and helps resolve order and delivery issues. The schedule is in-office Monday through Thursday and work from home on Fridays. Some overtime is required.

Requirements

Associate’s degree in business or a related field.
At least 1 year of experience in a customer support role.
Knowledge of order processing.
Exceptional interpersonal and communication skills.
Ability to achieve results through communication within a worldwide network of markets and sources.
Excellent analytical skills, including the ability to predict or diagnose problems and identify solutions.
Ability to work with minimum supervision and independently prioritize work while meeting critical deadlines.
Demonstrated ability to manage multiple projects effectively in a dynamic environment.
Proficiency in Microsoft Office applications, including Word, Excel, and Teams.
Mature judgment and strong organizational skills.
Basic understanding of EDI technology as it relates to transmitting purchase orders and invoices.
Thorough understanding of FP credit requirements, dating terms, and promotional programs.
Exemplary attendance and job performance.
Accountability and personal ownership in delivering and exceeding commitments.
Ability to uphold high performance standards for oneself, the team, and partners.
A sense of urgency and commitment to pursuing business objectives.
Growth mindset demonstrated through curiosity, continuous learning, embracing challenges, and self-improvement.

Responsibilities

Serve as the primary contact for National or Priority accounts and Sales Managers in telephone and written communications.
Process account purchase orders from receipt through shipment to ensure accurate, timely, and economical shipments.
Enter and maintain accurate pricing and toy specifications.
Establish and maintain system code files and customer profiles.
Maintain proper dating terms and promotional programs on purchase orders.
Perform the online stock commitment process.
Research and resolve domestic order and shipment problems.
Monitor advertising order activity to ensure timely delivery of products for advertisements.
Coordinate and monitor shipments of allocated items.
Provide accurate item, order, and shipment information to customers, Salesforce, and management for planning, scheduling, and forecasting.
Maximize order fill rates for assigned accounts.
Initiate order changes or cancellations to avoid shipping problems.
Work with Distribution Centers to ensure timely shipment of purchase orders.