Order Fulfillment Coordinator

Greenworks•Morganton, NC

2h•Onsite

About The Position

The Order Fulfillment Coordinator supports Greenworks by processing orders through fulfillment. The role is based in Morganton, North Carolina, and works Monday through Friday from 10 a.m. to 7 p.m. The ideal candidate is focused, attentive to time management, and detail oriented. Greenworks is a rapidly growing global manufacturer of residential and commercial products. With over 20 years of research and development and more than 1,000 patents in outdoor power equipment, power tools, and lifestyle products, the company develops battery technology intended to improve the quality of work and life.

Requirements

Strong computer skills and attention to detail.
Excellent organizational and time-management skills.
Willingness to engage in continual learning and skill development.
Effective teamwork and interpersonal skills, including willingness to receive direction from a supervisor or other team members in support of department goals.
High school education or equivalent.
Must be currently authorized to work in the United States on a full-time basis and must not require employment-based visa sponsorship to continue working legally in the United States.

Responsibilities

Use the warehouse management system (WMS) to facilitate orders in accordance with company guidelines.
Ensure orders are properly recorded in the WMS and coordinate with the warehouse for accurate shipment processing that meets shipping requirements.
Coordinate freight quotations and prepare bills of lading.
Use systems to track and update orders.
Prioritize same-day orders.
Review and analyze backorder reports to ensure order completion.
Provide backup support to shipping and receiving colleagues by packing and shipping packages as needed.
Update the internal customer service ticketing system daily.
Troubleshoot and resolve order fulfillment problems.
Work independently while seeking assistance when needed.
Support team members experiencing high order volumes.
Communicate courteously with customers by phone and work to resolve issues with a customer-first attitude.