Order Fulfillment Associate

BJ's Wholesale Club • East Rutherford, NJ

3d • $17 - $21

About The Position

The Order Fulfillment Associate performs general warehouse activities supporting BJ’s digital order initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves pulling merchandise from pick lists, verifying items and counts with a handheld RF scanner, moving orders from the sales floor to the staging area, and securely packaging orders in accordance with standard procedures. Associates work to meet productivity requirements and service-level deadlines while maintaining organized, clean, and safe work areas.

The position also includes communicating inventory, equipment, expired-item, and replenishment issues; processing returns; following club policies and operating procedures; and providing friendly, service-oriented support to members and fellow team members. Regular, predictable, full attendance is an essential function.

Requirements

• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists using a handheld RF scanner and verify merchandise and counts.
• Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
• Meet order-picking deadlines, productivity requirements, service-level agreements, performance metrics, and goals.
• Communicate inventory or equipment problems, expired or short-dated items, and merchandise replenishment needs.
• Work with the team to pull merchandise from reserve areas when possible to avoid sales-floor replenishment.
• Follow operational processes and productivity standards for BOPIC, Curbside, and Ship from Club.
• Keep the Ship from Club area neat, clean, and organized; remove trash and cardboard and handle damaged or spoiled products according to procedures.
• Process returns to the club and determine how they should be handled, including through DDR or the Membership desk.
• Follow club policies, procedures, compliance requirements, and dress code standards.
• Provide friendly, courteous service and help resolve or escalate member concerns.
• Work with club leadership to address individual performance when metrics are not met.
• Perform other assigned duties, including work in other departments as needed.

Benefits

• Weekly pay.
• Daily Pay access to earned wages before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed