Fulfillment Manager

Engineered Products LLC•Easley, SC

15h•Onsite

About The Position

The Fulfillment Manager drives on-time delivery by coordinating customer orders through manufacturing in ship-date sequence. Reporting to the Master Scheduler, this role oversees work order execution, establishes daily production priorities, resolves constraints, and leads recovery of past-due orders. The position maintains accurate production data in the ERP/MRP system and coordinates across departments through influence without direct supervisory authority. The position is based on-site in Easley, South Carolina, in the Operations - Production Control department. It has no direct reports and is classified as exempt. The schedule is primarily day shift, with flexibility for off-shift and weekend coverage as needed. Work takes place in both office and manufacturing environments, including daily time at work centers, tier boards, and the shipping dock. The role may involve exposure to noise, temperature variations, forklift traffic, and overhead crane operations. Required personal protective equipment includes safety glasses, steel-toe footwear, and hearing protection in designated areas. The position requires standing and walking for extended periods and occasional lifting of up to 50 pounds.

Requirements

At least five years of experience in production control, scheduling, expediting, or order fulfillment in a manufacturing environment.
Hands-on experience managing work orders in an ERP/MRP system, including transaction review and correction.
Demonstrated success improving on-time delivery and reducing past-due backlog.
Experience with daily management and tier board processes.
Ability to interpret routings, BOMs, and basic engineering drawings.
Strong Excel skills for tracking, analysis, and performance reporting.
Ability to coordinate priorities and lead cross-functional problem solving without direct authority.
Ability to stand and walk for extended periods and occasionally lift up to 50 pounds.
Ability to support occasional early, late, or weekend work for order recovery and month-end shipments.

Nice To Haves

Bachelor’s degree in Supply Chain, Operations Management, Industrial Engineering, Business, or a related field, or an equivalent combination of education and experience.
Experience in metal fabrication, job shop, engineered-to-order, or make-to-order manufacturing.
APICS/ASCM certification, such as CPIM or CSCP.
Lean or Six Sigma training, such as Green Belt or equivalent.
Experience with finite-capacity scheduling or advanced planning and scheduling (APS) tools.

Responsibilities

Manage work orders from release through completion and close-out, serving as the liaison between Production, Planning, and Engineering.
Establish and communicate daily work center priorities in alignment with production and shipping schedules.
Monitor schedule adherence, identify delays, and coordinate corrective action.
Coordinate material readiness and kitting with Materials and Purchasing; identify shortages early and expedite needed materials.
Work with Engineering, Quality, Maintenance, and other support departments to remove production constraints.
Partner with Shipping to align production completions, staging, and partial shipments with customer ship dates.
Track on-time delivery and past-due orders, establish recovery dates, and monitor progress against recovery plans.
Investigate missed delivery commitments and coordinate corrective actions to prevent recurrence.
Escalate delivery risks promptly and partner with the Master Scheduler and Customer Service to establish realistic customer promise dates.
Use tier boards to communicate material shortages, work order issues, action owners, and due dates, and follow issues through resolution.
Maintain accurate work order status, labor and material transactions, completions, and inventory movements.
Review production transactions daily, investigate discrepancies, and coordinate corrections at the source.
Coach operators, leads, and support staff on proper transaction practices and incorporate checks into standard work.
Identify routing, bill of materials (BOM), and master data errors and coordinate corrections with Planning and Engineering.
Apply Lean principles, including pull, flow, visual management, and standard work, to reduce lead times and prevent past-due orders.
Prepare daily and weekly reports on on-time delivery, past-due backlog, schedule adherence, and production data accuracy for plant leadership.