Fulfillment Manager: Day Services Operations

Momentum WORK•Santa Maria, CA

About The Position

Under the supervision of the Director of Day Program Operations, the Fulfillment Manager leads the Agency’s fulfillment business while integrating meaningful vocational opportunities for adults with disabilities. The role manages and grows fulfillment work, ensures high-quality and timely customer service, oversees warehouse operations and staff, and maintains systems and documentation for inventory control, shipping, reporting, and billing. The position also supervises staff and supports program participants in developing vocational skills. The Fulfillment Manager works at and travels to other Momentum WORK, Inc. locations as needed and transports program participants unless this requirement is waived by the Executive Director. The role must comply with Agency policies, CARF accreditation standards, TCRC requirements, and applicable Cal/OSHA policies and procedures, and perform other related duties as assigned or needed. ADA accommodations are available.

Requirements

High school diploma or equivalent.
At least two years of previous third-party logistics, warehouse/distribution supervisory, or management experience.
Knowledge of inventory control and shipping/receiving procedures.
Ability to safely operate warehouse equipment or supervise employees who do.
Ability to lift, move, and organize materials as required by the position.
Proficiency with Microsoft Office applications, particularly Microsoft Excel, and experience using Packiyo or comparable warehouse management/fulfillment software.
Ability to learn and effectively use customer, shipping, inventory, reporting, and billing systems required by the operation.
Demonstrated ability to maintain the highest standards of confidentiality regarding people served and other related information.
Excellent verbal and written communication skills.
Ability to complete tasks with numerous interruptions.
Compassion and respect for people with disabilities; patience and understanding with people served.
May need to be available during disasters, per the disaster plan.
Must have a reliable phone.
Valid California Driver’s License and acceptable driving record, per Agency policy.
Valid certification in CPR/First Aid; training included.
Strong organizational and communication skills.
Ability to manage multiple tasks in a fast-paced environment.
Ability to stand and sit for long periods, go up and down stairs, and walk for long periods.
Ability to push or pull wheelchairs when necessary.
Ability to speak, read, hear, and understand technical written materials.
Frequently required to climb, stoop, twist, or bend and lift up to 50 pounds, using proper body mechanics to minimize injuries to self and people served.
Full awareness of environmental stimuli.
Ability to implement Crisis Management, Safety, and ProAct techniques; training included.

Nice To Haves

Previous experience working with people with developmental and/or other disabilities in individual and/or group settings is preferred.
At the discretion of the Personnel Officer, additional related experience and/or education may be substituted or waived in lieu of the specified education and experience requirements.

Responsibilities

Manage daily fulfillment operations so orders are completed accurately, efficiently, and on time; establish workflows, productivity standards, quality controls, and performance measures.
Collaborate with the Program Director and other leaders to improve operational efficiency, capacity, financial sustainability, and business growth, including evaluating projects, customer opportunities, staffing, costs, and resource needs.
Maintain customer relationships and serve as a primary contact for orders, inventory, production schedules, shipping, and service needs; coordinate onboarding and implementation of new fulfillment projects.
Supervise, train, and schedule warehouse employees; maintain an organized, efficient, and safe warehouse; enforce workplace policies and safety procedures; and oversee warehouse equipment use and the handling, storage, and labeling of products and materials.
Use Packiyo or comparable fulfillment software, Microsoft Excel, shipping-carrier platforms, customer/vendor portals, and Agency systems to manage orders, inventory, shipping, operational data, and performance reporting.
Review and reconcile fulfillment activity, quantities, labor, materials, shipping charges, and other billable services for accuracy and invoicing; maintain accurate electronic records and monitor operational measures.
Provide skill-building and developmental training to program participants and support their workplace, social, and communication skills.
Work at and travel to other Momentum WORK, Inc. locations as needed and transport program participants unless waived by the Executive Director.
Comply with Agency policies, CARF accreditation standards, TCRC requirements, and applicable Cal/OSHA policies and procedures.
Perform other related duties and responsibilities as assigned or needed.