Fulfillment and Operations Enablement Manager

Best Buy • Richfield, MN

4d

About The Position

The Fulfillment and Operations Enablement Manager shapes and advances Best Buy's Fulfillment & Operations strategy by leading initiatives that improve customer experience, strengthen operational performance, and build organizational capabilities. The role turns strategy into operational planning, translating complex opportunities into actionable plans and measurable outcomes. It brings clarity to ambiguity, challenges assumptions, identifies risks and dependencies, and helps leaders make informed decisions. Through cross-functional enterprise partnerships, the manager advances strategic priorities and accelerates business results.

Requirements

• 5 years of experience in strategy, business operations, consulting, program management, or a related field.
• Demonstrated curiosity and a growth mindset, including willingness to challenge assumptions, ask thoughtful questions, explore new ideas, and continuously seek opportunities to improve processes, performance, and customer outcomes.
• Strong collaboration, communication, problem-solving, and influencing skills, with exceptional attention to detail.

Nice To Haves

• Bachelor’s degree in business management, supply chain management, or project management.
• 1 year of experience in a large global consumer-oriented business in the retail industry, supply chain, consulting, and/or a multi-channel/multi-brand business.
• Experience leveraging AI-powered productivity tools, such as Microsoft Copilot.

Responsibilities

• Lead strategic initiatives from planning through delivery, ensuring customer, operational, and organizational outcomes across Fulfillment & Operations.
• Apply enterprise thinking to identify cross-functional impacts, align stakeholders, and connect priorities to drive business outcomes.
• Create and maintain executive-ready materials, including strategy presentations, business reviews, roadmaps, scorecards, and performance updates.
• Leverage data and insights to identify trends, uncover opportunities, and inform recommendations for leadership decision-making.
• Identify, engage, and leverage enterprise experts and functions to support effective and sustainable change.
• Lead others through the change process and help them understand the value and opportunity of the change.
• Anticipate and proactively adapt when priorities evolve or shift, including in ambiguous situations.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off (vacation or PTO), based on factors including work location, employment status, salary or hourly status, and years of continued or bridged service.
• Certain roles may be eligible for incentive pay based on market norms and achievement of financial and strategic results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed