FUEL CENTER/LEAD CLERK

The Kroger Co.•McPherson, KS

About The Position

The Fuel Center/Lead Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports the day-to-day functions of Fuel operations, directs and supervises Fuel department functions and activities, and helps achieve established sales and profit goals while monitoring quality assurance standards. The clerk embraces the Customer 1st strategy, encourages associates to provide excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position assists store management with budgeting and financial reviews, participates in inventory activities, trains associates, and handles fuel delivery documentation and sales. It also performs cashier duties and follows Fuel Center opening and closing procedures. The role maintains safety, compliance, incident, and security documentation; responds to spills and accidents; inspects equipment; and cleans and maintains the kiosk, fuel dispensers, vending machines, and surrounding areas. The employee must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

Effective communication skills.
Ability to handle stressful situations.
Knowledge of basic math, including counting, addition, and subtraction.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.
Any fuel experience.

Responsibilities

Assist store management in preparing the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Participate in the inventory process and monitor inventory and stocking conditions, noting discrepancies.
Train department associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Handle fuel deliveries and document fuel inventory.
Process fuel, merchandise, and lottery sales quickly and accurately.
Follow Fuel Center opening and closing procedures.
Maintain the till according to company policy.
Perform cashier functions, including opening and closing registers, ringing sales, completing tender transactions, and making money drops.
Follow safety procedures, identify unsafe conditions, and notify management.
Maintain state, local, and company compliance reports and logs.
Complete incident and security reports.
Clean up spills and complete Fuel Spill Reports.
Maintain knowledge of emergency plan numbers and procedures.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Stock and inventory merchandise in kiosks.
Clean and maintain the kiosk, equipment, fuel dispensers, vending machines, trash receptacles, customer surfaces, and the parking area outside the kiosk.
Direct and supervise Fuel department functions, duties, and activities.
Support Fuel operations and encourage associates to deliver excellent customer service.