Frozen Foods Manager
About The Position
The Frozen Foods Manager directs and controls the Frozen Department to achieve sales and profit objectives while ensuring strong customer service. As a primary customer contact, the manager provides friendly, courteous, and helpful service and resolves customer concerns involving sales, service, products, or department operations. The manager trains, supervises, schedules, and assigns duties to Frozen Food Clerks and Helper Clerks. The role maintains department inventory, orders supplies and products, checks deliveries, minimizes out-of-stocks, rotates product, and removes expired items daily. It also includes stocking freezers, coolers, cases, and end displays; keeping the department clean; and handling tasks such as breaking down cardboard, checking and filling the ice machine, and responding to freezer malfunctions or power outages. The manager may also work as a cashier/checker during peak times. The work is primarily indoors, with some outdoor work, and may involve freezer temperatures as low as –20°F. The position involves frequent handling and movement of products and equipment, including pushing carts and pallet jacks, standing and walking throughout the shift, and lifting or carrying items. This is a safety-sensitive position. Permits and licenses may vary according to store location and state or county requirements.
Requirements
- Ability to follow company customer service procedures.
- Demonstrated prior customer service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to work independently.
- Ability to understand and follow instructions.
- Ability to meet the physical demands described, including lifting, carrying, pushing, pulling, standing, and walking.
- Permits or licenses may be required depending on store location and state or county requirements.
Nice To Haves
- Previous experience as a clerk.
Responsibilities
- Provide customer service according to company procedures and policy.
- Train, schedule, supervise, and assign duties to Frozen Food workers to maintain appropriate staffing.
- Speak with customers to resolve problems related to sales, service satisfaction, products, or department operations.
- Perform daily inventory and order products and supplies needed to maintain adequate stock.
- Write frozen food orders in the order guide book and check deliveries for completeness.
- Maintain appropriate inventory and minimize out-of-stock products.
- Stock coolers, freezers, cases, and end displays; restock items in the freezer for other departments.
- Rotate products and remove expired items from shelves daily.
- Unload boards and stack them on pallets or six-wheel carts; move loads to display areas using carts or pallet jacks and load products into cases.
- Change signs and prices as directed by merchandising.
- Maintain cleanliness of display areas and freezers, clean spills, and break down cardboard for the bailer.
- Check the ice machine daily and fill it as needed.
- In the event of a freezer malfunction or power outage, remove products, clean the case, and replace or restock products.
- Work as a cashier/checker during peak times when needed.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Sick pay accrued based on hours worked
- PTO/Vacation pay accrued based on hours worked
- Paid holidays (stated as 9 days annually in one section and between 7–9 days annually in another)
- Bereavement pay
- Retirement benefits, including pension and/or 401(k) eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
