Frozen Foods Clerk

Hy-Vee•Ankeny, IA

About The Position

The Frozen Foods Clerk provides prompt, efficient, and friendly customer service; rotates and replenishes merchandise; maintains cleanliness and safety in the department; and checks case temperatures for correctness and consistency. The role supports customers throughout the store, contributes to a pleasant team environment, and follows department and company guidelines. The position reports to the District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, Frozen Department Manager, and Service Managers. It has no direct reports. The clerk works in a fast-paced environment with significant pressure and is continually exposed to noise, temperature extremes, and dampness, with frequent exposure to equipment movement hazards. Daily contact is made with customers and suppliers/vendors. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people or provide basic direction.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen.

Nice To Haves

Six months or less of similar or related work experience is preferred.

Responsibilities

Provide prompt, efficient, friendly customer service, treating customers with care, concern, and patience.
Greet customers, make an effort to learn and use their names, and help them find or reach products, handle heavy items, and share suggestions or requests.
Answer customer calls promptly and provide helpful service, including taking orders.
Work with coworkers to support customer satisfaction and a pleasant work environment.
Rotate and replenish merchandise and ensure quality standards are met.
Maintain department cleanliness and safety, including cleaning cases and sweeping floors.
Keep merchandise neatly displayed, face products, and make labels visible to customers.
Build and fill end-cap displays as needed throughout the week.
Unload trucks, check in and put away products, and review invoices as needed.
Keep the storage area organized, floors non-slippery, and temperatures constant and correct.
Follow department and company guidelines for personal hygiene, dress, and other policies.
Report to work as scheduled and on time.
Order products and supplies as necessary.
Assist with inventory and price products for customers as necessary.
Assist in other store areas and perform other job-related duties and special projects as required.