Frozen Foods Clerk

Hy-Vee, Inc.•Gladstone, MO

About The Position

The Frozen Foods Clerk provides prompt, efficient, and friendly customer service while rotating and replenishing merchandise. The role maintains cleanliness and safety in the frozen foods department, checks case temperatures for correctness and consistency, and helps ensure merchandise is neatly displayed and meets quality standards. The clerk works with coworkers to support customer satisfaction and a pleasant work environment. The position is accountable to the District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, Frozen Department Manager, and Service Managers. No positions report to this role.

Requirements

Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people by providing basic direction.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Visual ability, with or without correction, to see from less than 20 inches to more than 20 feet, including depth perception, color vision, and field of vision.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

Six months or less of similar or related work experience is preferred.

Responsibilities

Provide prompt, efficient, friendly customer service and treat customers with care, concern, and patience.
Greet customers, learn and use their names when possible, and help them find or reach products, handle heavy items, and convey suggestions or requests.
Answer the telephone promptly and help callers, including taking customer orders.
Work with coworkers to support customer satisfaction and a pleasant work environment.
Rotate and replenish merchandise and maintain quality standards.
Clean the department, including cases and floors, and ensure merchandise is neatly displayed with visible labels.
Build and replenish end-cap displays as needed during the week.
Unload trucks, check in and put away products, and review invoices as needed.
Keep the storage area organized, floors non-slippery, and temperatures constant and correct; check case temperatures for correctness and consistency.
Follow department and company personal hygiene, dress, and other policies and guidelines.
Report to work as scheduled and on time.
Order products and supplies as necessary.
Assist with inventory and price products for customers as necessary.
Assist in other store areas and perform other job-related duties and special projects as required.