Frozen Foods Clerk

Hy-Vee, Inc.•Ankeny, IA

About The Position

The Frozen Foods Clerk provides prompt, efficient, and friendly customer service while rotating and replenishing merchandise. The role maintains cleanliness and safety in the department, checks case temperatures for correctness and consistency, and helps ensure merchandise is displayed neatly and meets quality standards. The position works with coworkers to support customer satisfaction and a pleasant work environment, and may assist in other store areas as needed. The role reports to the District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, Frozen Department Manager, and Service Managers. It has no direct reports. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; and guide people and provide basic direction.
Ability to perform medium physical work, exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Six months or less of similar or related work experience is preferred.

Responsibilities

Provide prompt, efficient, friendly, and patient customer service, treating customers as the most important people in the store.
Greet customers, learn and use their names when possible, and help them locate or reach products, handle heavy items, and share suggestions or requests.
Answer customer calls promptly and provide helpful service, including taking orders.
Work with coworkers to support customer satisfaction and a pleasant work environment.
Rotate and replenish merchandise and maintain quality standards.
Keep the department clean, including cleaning cases and sweeping floors.
Display merchandise neatly and keep labels visible by facing products.
Build end-cap displays and replenish them as needed during the week.
Unload trucks, check in and put away products, and review invoices when needed.
Keep the storage area organized, the floor safe, and temperatures constant and correct; check case temperatures for correctness and consistency.
Follow department and company rules regarding personal hygiene, dress, and other policies and store guidelines.
Report to work as scheduled and on time.
Order products and supplies as necessary.
Assist with inventory and price products as necessary.
Assist in other store areas and perform other job-related duties and special projects as required.