Frozen Foods Manager
About The Position
The Frozen Foods Manager directs and controls the Frozen Department to achieve sales and profit objectives while providing friendly, courteous, and helpful customer service. The role trains, supervises, schedules, and assigns duties to Frozen Food Clerks and Helper Clerks, and may also work as a cashier/checker during peak periods. The manager maintains inventory, orders supplies and products, checks deliveries, minimizes out-of-stocks, rotates merchandise, and removes expired items daily. The position stocks freezers, coolers, cases, and end displays; maintains cleanliness; handles spills and freezer disruptions; and moves deliveries and merchandise using carts and pallet equipment. Other duties may be assigned. The role is safety-sensitive and involves predominantly indoor work, including exposure to freezer temperatures that may reach –20°F.
Requirements
- Ability to follow company customer-service procedures.
- Demonstrated prior customer-service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to work independently.
- Ability to understand and follow instructions.
- Ability to meet the physical demands of the position, including frequent standing and walking, handling products, and moving carts or pallet equipment.
- Required permits or licenses vary depending on store location and state or county requirements.
Nice To Haves
- Previous experience as a clerk.
Responsibilities
- Provide customer service in accordance with company procedures and policy.
- Train, schedule, supervise, and assign duties to Frozen Food workers to maintain appropriate staffing.
- Speak with customers and resolve problems involving sales, service satisfaction, products, or department operations.
- Perform daily inventory and order necessary products and supplies.
- Write frozen food orders in the order guide book and check incoming orders for completeness.
- Maintain adequate stock and minimize out-of-stock products.
- Replace and restock products in coolers, freezers, cases, and end displays.
- Rotate products and remove expired items from shelves daily.
- Unload delivery boards and stack them on pallets or six-wheel carts; move them to display areas using available equipment.
- Keep frozen food cases stocked, maintain department and freezer cleanliness, and clean spills.
- Restock items in the freezer for other departments.
- Break down cardboard boxes and place them in the bailer.
- Check the ice machine daily and fill it as needed.
- In the event of freezer malfunction or power outage, remove items, clean the case, and replace or restock products.
- Change signs and prices as directed by merchandising.
- May function as a cashier/checker during peak times.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Sick pay accrued based on hours worked
- PTO or vacation pay accrued based on hours worked; flexible time off may apply
- Paid holidays (8–9 days annually; the position-specific section states 9 days annually)
- Bereavement pay
- Retirement benefits, including pension and/or 401(k) eligibility
- Quarterly bonus may be available if applicable
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
