Frozen Food Supervisor-West Chester, PA

Albertsons Companies • West Chester, PA

6d • Onsite

About The Position

The Frozen Food Supervisor leads and supports the day-to-day operation of the Frozen Foods department at Albertsons Companies. The role is responsible for delivering exceptional customer service, maintaining a safe and clean environment, achieving department sales and profit goals, meeting quality-assurance standards, and maintaining appropriate inventory while minimizing waste and shrink. The supervisor directs department activities, develops associates, and supports the company’s customer-service strategy and values of respect, honesty, integrity, diversity, inclusion, and safety.

The position includes developing department plans and schedules, managing promotions and pricing updates, monitoring inventory and financial performance, and ensuring compliance with food-safety, workplace-safety, and other applicable requirements. The supervisor may work at any location in the district, cover other store positions, and occasionally travel. Scheduled hours vary; nights, weekends, and holidays may be required. The work is primarily in a temperature-controlled retail store, with occasional exposure to freezer, cooler, hot-case, oven, fryer, and outdoor temperatures.

Requirements

• Frozen-food experience.
• Retail experience.
• Previous inventory-management experience.
• Extensive retail background with prior management experience related to retail operations.
• Thorough understanding of company practices, policies, and procedures.
• Strong written and oral communication, leadership, and interpersonal skills; ability to manage people and maintain composure with customers and coworkers.
• Knowledge of employment laws and workplace practices, and ability to interact effectively with personnel at all levels.
• Strong business and financial knowledge, including extensive working knowledge of profit-and-loss statements.
• Ability to identify needs, problems, and opportunities; develop short- and long-term plans; and implement plans to maximize sales and gross margins.
• Knowledge of store positions, basic mathematics and accounting, computer software, and applicable state and federal regulations.
• Familiarity with emergency plans for natural disasters, serious accidents, and uncommon events.
• Ability to stand and walk for long periods; occasionally reach, lift, stack, and maneuver objects weighing up to approximately 50 pounds; and occasionally push and pull fully loaded hand trucks and pallet jacks.
• Mental alertness and accuracy in completing safe work activities and repetitive tasks.
• Regular attendance and compliance with company grooming standards and dress code.
• Must be able to perform essential functions with or without reasonable accommodation.

Nice To Haves

• High school education or equivalent preferred.
• Management experience preferred.

Responsibilities

• Communicate company, department, and job-specific information to associates.
• Establish performance goals and empower associates to meet or exceed targets.
• Develop schedules to manage customer volume throughout operating hours.
• Train and develop associates, and participate in the performance appraisal process.
• Comply with local, state, and federal laws and company guidelines.
• Create a welcoming customer environment, answer questions about products, and inform customers about frozen-food specials.
• Maintain a positive attitude and understand the store layout and product locations.
• Develop and implement a department business plan and execute sales promotions with store management.
• Inform and educate associates about current, upcoming, and special in-store promotions, particularly those affecting frozen foods.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the department’s period promotional plan.
• Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
• Monitor inventory and stocking conditions and report discrepancies.
• Work at any location in the district when needed.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Train associates on inventory, stocking, and Computer Assisted Ordering.
• Follow food-safety regulations and guidelines; maintain appropriate case and cooler temperatures and temperature logs.
• Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
• Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Perform essential job functions with or without reasonable accommodation; occasionally perform manual tasks and cover other store positions as business needs require.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through the company’s partnership with Stream.
• Associate discounts.
• Medical, dental, 401(k), and other health and financial well-being benefits for eligible associates.
• Vacation, holiday, and sick-pay time off, subject to eligibility requirements.
• Training, career growth, and development.
• Inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED