Frozen Food Manager Moscow ID

Albertsons Companies • Moscow, ID

5d • Onsite

About The Position

The Frozen Food Manager directs and controls the Frozen Department to achieve sales and profit objectives while ensuring strong customer service. The manager provides friendly, courteous, and helpful service to customers; trains, supervises, schedules, and assigns duties to Frozen Food Clerks and Helper Clerks; and helps resolve customer concerns about service, products, and sales.

The role maintains frozen-food inventory and stock levels, completes daily inventory and orders supplies, writes orders in the order guide book, and checks incoming orders for completeness. Responsibilities include rotating products, removing expired stock daily, replenishing cases and displays, restocking freezer items for other departments, and maintaining cleanliness. The manager unloads truck boards, moves pallets or carts to sales-floor areas, loads product into cases, breaks down cardboard for the baler, checks and fills the ice machine, and cleans spills. In the event of a freezer malfunction or power outage, the employee removes products, cleans the case, and replaces or restocks merchandise. The role may also work as a cashier/checker during peak periods.

The position is primarily indoors (95%), with 5% of work outdoors. The work includes exposure to freezer temperatures as low as –20°F and occasional use of mild detergents or glass cleaner. It is safety-sensitive and requires frequent standing and walking, handling and grasping, and moving carts and pallet jacks through a store where customers are present. The position supervises Frozen Food Clerks and Helper Clerks.

Requirements

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to work independently.
• Ability to understand and follow instructions.
• Ability to meet the physical demands described, including lifting, carrying, pushing or pulling, standing, and walking.
• Permits or licenses vary depending on store location and state or county requirements.

Nice To Haves

• Previous experience as a clerk.

Responsibilities

• Provide customer service in accordance with company procedures and policy.
• Train, schedule, supervise, and assign duties to Frozen Food workers to ensure appropriate department staffing.
• Address customer problems involving sales, service satisfaction, products, and the operation of the Frozen Food area.
• Perform daily inventory and order supplies needed to maintain adequate inventory.
• Write frozen food orders in the order guide book and check incoming orders for completeness.
• Maintain appropriate stock and minimize out-of-stock products.
• Replace stock in coolers, freezers, cases, and end displays.
• Rotate products and remove expired items from shelves daily.
• Unload boards and stack them on pallets or six-wheel carts; move them to display areas using pallet jacks or carts.
• Load products into cases and restock freezer items for other departments.
• Break down cardboard and place it in the baler.
• Check the ice machine daily and fill it as needed.
• Maintain the cleanliness of display areas and freezers, including cleaning spills.
• In the event of a freezer malfunction or power outage, remove items, clean out the case, and replace or restock products.
• Work as a cashier/checker during peak periods when needed.
• Perform other duties as assigned.

Benefits

• Depending on length of service, hours worked, and any applicable collective bargaining agreement: medical, dental, vision, disability, and life insurance; sick pay accrued based on hours worked; PTO/vacation pay accrued based on hours worked; nine paid holidays annually; bereavement pay; and retirement benefits (pension and/or 401(k) eligibility).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed