Frozen Food Manager Moscow ID

Albertsons

5d•Onsite

About The Position

The Frozen Food Manager directs and controls the Frozen Department to achieve sales and profit objectives while exemplifying strong customer service. The manager serves as a primary customer contact, provides friendly and helpful service, and trains, supervises, schedules, and assigns work to Frozen Food Clerks and Helper Clerks. Responsibilities also include maintaining inventory and product availability, ordering supplies, stocking and rotating merchandise, keeping the department clean, and responding to freezer malfunctions or power outages. The role may also function as a cashier or checker during peak times. The work is performed primarily inside a grocery store, with some outside work. The freezer may reach –20°F. The job involves handling merchandise and equipment, moving pallets and carts through customer areas, and frequent standing, walking, reaching, lifting, carrying, and pushing or pulling. This is a safety-sensitive position.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to work independently.
Ability to understand and follow instructions.
Ability to meet the listed physical demands, including lifting, carrying, pushing, pulling, standing, and walking.

Nice To Haves

Previous experience as a clerk.

Responsibilities

Provide customer service according to employer procedures and company policy.
Train, schedule, supervise, and assign duties to Frozen Food Clerks and Helper Clerks to maintain appropriate staffing.
Speak with customers and resolve problems related to sales, service satisfaction, products, or department operations.
Perform daily inventory and order supplies to maintain adequate stock.
Write frozen food orders in the order guide book and check incoming orders for completeness.
Maintain appropriate stock and minimize out-of-stock products.
Change signs and prices as directed by merchandising.
Stock coolers, freezers, cases, and end displays; restock items in the freezer for other departments.
Rotate products and remove expired items daily.
Unload boards from trucks and stack them on pallets or six-wheel carts; move merchandise to display areas and load products into cases.
Break down cardboard boxes and place them in the bailer.
Check the ice machine daily and fill it as needed.
Clean department areas, display areas, and freezers; clean spills caused by leaks in cases or on the floor.
In the event of a freezer malfunction or power outage, remove items, clean the case, and replace or restock products.
Perform cashier or checker duties during peak times when needed.
Perform other duties as assigned.