GM/HBC Manager Moscow ID

Albertsons

5d•Onsite

About The Position

The GM/HBC Manager directs and controls the General Merchandise/Health and Beauty Care department in a grocery store, working toward sales and profit objectives while ensuring strong customer service. The manager is a primary contact for customers, provides friendly and helpful service, and addresses concerns about sales, service, products, or department operations. The role is accountable for department results, including service, sales, gains, and cost control. It involves training, scheduling, supervising, and assigning work to GM/HBC Clerks; implementing merchandising programs; managing signs and prices; monitoring inventory and placing orders; and maintaining product displays, shelves, and storage areas. The manager checks deliveries, stocks and organizes merchandise, rotates products, and removes expired items daily. The position is performed inside the store. Starting rates vary by location, experience, qualifications, and applicable collective bargaining agreements. Benefits may depend on length of service, hours worked, and applicable collective bargaining agreements.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to work independently when necessary.
Ability to understand and follow instructions.

Nice To Haves

Prior experience as a clerk.

Responsibilities

Provide customer service in accordance with employer procedures and company policy.
Train, schedule, supervise, and assign duties to GM/HBC Clerks to ensure appropriate staffing.
Speak with customers and resolve issues concerning sales, service, products, or department operations.
Follow division guidelines when implementing merchandising programs.
Change signs and prices as directed by merchandising.
Conduct daily floor-stock inventories and assess display areas to determine needed stock.
Write and enter orders into the store computer, check deliveries for completeness, and maintain appropriate inventory levels.
Open containers, remove merchandise, and stock store shelves and displays.
Face and organize shelves periodically, and keep the stock and display areas clean and neat.
Rotate products and remove expired products from shelves daily.
Monitor inter-office mail and the company web page daily for updated information.
Perform other duties as assigned.