GM/HBC Manager

Albertsons Companies•Tucson, AZ

23h•Onsite

About The Position

The GM/HBC Manager directs and controls the Drug (General Merchandise) Department, supervising and training personnel to achieve sales and profit objectives while exemplifying strong customer service. The manager provides feedback and recommendations on operational issues and personnel decisions to the Store Director and Division management. In the Store Director’s absence, this role is responsible for total store operations. The manager plans and directs daily department operations; maintains product quality, code-date, sanitation, safety, security, inventory, and merchandising standards; and implements company and division policies and emergency procedures. The role manages ordering, reclamation, receiving, stocking, pricing, shrink, records, sales, labor, and department coverage. It also involves hiring and developing associates, monitoring performance, addressing complaints, communicating sales goals, resolving customer issues, and maintaining positive associate relations. The position requires retail management experience, knowledge of company practices and regulations, strong leadership and communication skills, sound business and financial judgment, and the ability to work across store positions. Work takes place primarily in a temperature-controlled store, with occasional exposure to outdoor conditions, freezers, coolers, display cases, ovens, hot cases, and fryers. The role requires prolonged standing and walking, lifting and maneuvering items up to approximately 50 pounds, and may involve nights, weekends, holidays, and occasional overnight travel.

Requirements

Retail background with prior management experience related to retail operations.
Thorough understanding of overall Company practices, policies, and procedures.
Strong written and oral communication skills, leadership and interpersonal skills, and proven ability to manage people.
Ability to maintain composure with customers, vendors, and coworkers, including while handling interruptions and complaints.
Basic knowledge of employment laws and workplace practices.
Ability to identify needs, problems, and opportunities; make and implement short- and long-term plans; and maximize sales and gross margins.
Ability to judge and react to business activity; basic knowledge of every position in the store.
Knowledge of basic math, accounting, and computer software; strong business and financial knowledge; extensive working knowledge of profit and loss statements.
Knowledge of and compliance with state, local, and federal regulations.
Knowledge and ability to implement emergency procedures, including those for equipment and computer software malfunctions.
Ability to stand and walk for long periods, reach, lift, stack, and maneuver objects up to approximately 50 pounds, and push and pull fully loaded hand trucks and pallet jacks.
Mental alertness to complete work safely and accurately, and ability to cover various store positions as required.
Friendly and courteous manner, initiative, and ability to maintain composure.
Ability to work nights, weekends, and holidays; scheduled hours vary. Good attendance is required.
Ability to travel occasionally, including overnight travel, if required.

Responsibilities

Champion Company and Division customer service programs to meet or exceed customer service goals.
Assume responsibility for total store operations in the absence of the Store Director.
Plan, organize, and direct daily Drug Department operations, including customer service and lobby areas where applicable.
Inspect department sections and take corrective action to maintain product quality, code-date, sanitation, safety, and security standards.
Implement Company and Division operating and merchandising policies and practices; control shrink and establish department procedures as needed.
Implement emergency procedures for equipment and computer software malfunctions.
Order general merchandise and maintain inventory levels according to Division directives; supervise reclamation processing.
Maintain orderly, adequately stocked department and back-room conditions, keeping back-room inventory to a minimum.
Supervise receiving, storing, stocking, pricing, and merchandising of general merchandise; account for merchandise received.
Maintain positive associate, customer, and vendor relations and use suggestive selling and other sales techniques.
Monitor daily log sheets, purchase reports, sales, and labor.
Schedule department associates to maintain adequate coverage and service levels.
Direct, motivate, train, and participate in hiring, transfer, and selection of department personnel; ensure associates understand their duties and Company policies and procedures.
Monitor associate performance and recommend personnel actions; resolve associate complaints where appropriate and report actions to the Store Director.
Immediately report potential serious policy violations to the Store Director and assist with appropriate handling.
Identify and train associates with advancement potential.
Communicate sales goals, department performance, and sales opportunities to associates and management.
Answer incoming calls and resolve customer complaints, reporting them to the Store Director as appropriate.
Attend required training and sales meetings.
Build and maintain positive associate morale; comply with and ensure compliance with Company policies and procedures.
Maintain confidentiality of associate, store sales, and Company information, and keep accurate department records.
Perform job duties honestly, with integrity, and in compliance with Company policies, practices, and procedures.
Provide operational feedback and recommendations to the Store Director, District Sales Manager or Director of Operations, and Division management.
Comply with Company grooming standards and dress code.