GM/HBC Manager

Albertsons • Tucson, AZ

3d • Onsite

About The Position

The GM/HBC Manager directs and controls the Drug (General Merchandise) Department, including supervising and training personnel to achieve sales and profit objectives. The role exemplifies strong customer service and provides feedback and recommendations on operational issues and personnel decisions to the Store Director and Division management. The manager is also responsible for total store operations when the Store Director is absent.

The position plans and directs the department’s daily operations, maintains product quality and safety standards, manages ordering and inventory, controls shrink, and oversees receiving, storage, stocking, pricing, merchandising, and reclamation. It schedules, hires, trains, motivates, and monitors department associates; communicates sales goals and performance; and handles customer and associate concerns. The manager maintains accurate records, follows Company policies and applicable regulations, and may cover other store positions as needed.

The job requires a retail background and prior management experience related to retail operations, along with strong leadership, communication, interpersonal, business, and financial skills. It involves prolonged standing and walking, handling items weighing up to approximately 50 pounds, and may involve working in freezers, coolers, hot food areas, and outdoors. Occasional overnight travel may be required. Hours vary, and the position often requires nights, weekends, and holidays.

Requirements

• Retail background with prior management experience related to retail operations.
• Thorough understanding of Company practices, policies, and procedures.
• Strong written and oral communication, leadership, and interpersonal skills; demonstrated ability to manage people.
• Ability to maintain composure and take initiative when dealing with customers, vendors, coworkers, interruptions, and complaints.
• Ability to identify needs, problems, and opportunities; develop and implement short- and long-term plans to maximize sales and gross margins; and judge and respond to business activity.
• Basic knowledge of employment laws, workplace practices, math, accounting, computer software, and every store position.
• Strong business and financial knowledge, including extensive working knowledge of profit and loss statements.
• Knowledge of and compliance with state, local, and federal regulations.
• Ability to implement emergency procedures for equipment and computer software malfunctions.
• Ability to stand and walk for long periods; reach, lift, stack, and maneuver objects weighing up to approximately 50 pounds; and push and pull fully loaded hand trucks and pallet jacks.
• Mental alertness to complete work activities safely and accurately.
• Ability to work nights, weekends, and holidays often; scheduled hours vary, and good attendance is required.
• Ability to travel occasionally, including overnight travel.
• Ability to comply with Company grooming standards and dress code.

Responsibilities

• Champion Company and Division customer service programs and meet or exceed customer service goals.
• Direct the Drug Department’s day-to-day operations, including customer service or lobby areas where applicable.
• Assume responsibility for total store operations when the Store Director is absent.
• Inspect department sections and take corrective action to maintain product quality, code-date, sanitation, safety, and security standards.
• Implement Company and Division operating and merchandising policies and practices, and establish department procedures as needed.
• Control shrink; order general merchandise and maintain inventory levels in accordance with Division directives.
• Supervise reclamation processing and maintain orderly, adequately stocked department and back-room areas.
• Oversee receiving, storing, stocking, pricing, merchandising, and accounting for merchandise received.
• Schedule department associates to provide adequate coverage and service levels.
• Direct, motivate, train, and participate in hiring, transfer, and selection of department personnel.
• Monitor associate performance, recommend personnel actions, resolve appropriate associate complaints, and report actions to the Store Director.
• Report potential serious policy violations to the Store Director and assist with appropriate handling.
• Identify and train associates with advancement potential.
• Communicate sales goals, department performance, and sales opportunities to associates and management.
• Monitor daily log sheets, purchase reports, sales, and labor; maintain accurate department records.
• Use suggestive selling and other sales techniques, respond to calls, and resolve customer complaints as appropriate.
• Attend required training and sales meetings and maintain positive associate morale and relations.
• Maintain confidentiality and comply with Company policies, procedures, grooming standards, and dress code.
• Provide operational feedback and recommendations to the Store Director, District Sales Manager or Director of Operations, and Division management.
• Implement emergency procedures for equipment or computer software malfunctions.
• Cover various store positions as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed