TEMPORARY FRONT SUPERVISOR - MORTON'S
About The Position
The Front Supervisor at Morton’s promotes positive relationships with guests and fellow Team Members by providing friendly, prompt, and responsible service. This role works collaboratively with the team and ensures necessary work is completed with attention to detail. The supervisor oversees front-of-house personnel, including scheduling and assigning staff, providing training, and supporting employee evaluations. The role also helps maintain service and quality standards, inventory and labor costs, accurate records, and compliance with company policies and applicable labor and liquor laws. The position requires flexibility to work evenings, weekends, and holidays based on business needs.
Requirements
- Three years of restaurant experience in a supervisory capacity, or previous Morton’s front-of-house experience.
- Excellent written and verbal communication skills.
- Experience with point-of-sale (P.O.S.) systems.
- Proficiency with Microsoft Office products.
- Thorough working knowledge of front- and back-of-house policies and procedures.
- Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
- Ability to lift and carry 30 pounds repeatedly.
- Ability to stand and walk for 6–8 hours.
Nice To Haves
- ABC certification, TIPS certification, and ServSafe Manager certification.
- Associate degree or coursework in a related field.
- Morton’s Captain experience.
Responsibilities
- Schedule employees for assigned areas.
- Recommend, document, and issue discipline.
- Ensure accurate record keeping and prepare, review, and analyze reports.
- Directly supervise and train staff.
- Assign personnel as needed.
- Assist with implementing and conducting orientation, training, and evaluation programs for personnel.
- Ensure customer service meets established quality standards.
- Comply with set inventory pars to maintain acceptable inventory costs.
- Implement merchandising techniques and maintain departmental labor costs at an acceptable level.
- Follow Morton’s The Steakhouse, Landry’s, Saratoga Casino Hotel, state, and federal policies, labor regulations, and liquor laws.
- Relay guest compliments and complaints to the Front of House Manager and General Manager.
- Establish and maintain positive, fair, and consistent treatment of Morton’s personnel.
- Monitor and prepare time cards and payroll records daily.
- Maintain confidentiality concerning employee concerns and sensitive department information.
- Promote outstanding customer relations.
- Perform other duties as assigned.
Benefits
- Sick time
- Free Employee Assistance Program
- Employee recognition program
- $20 YMCA memberships
- Local and national discount programs through EAP and Tickets@Work
- STASH Hotel Partner Program offering $69-per-night hotels across North and South America
- Growth potential
- Free meals in the Team Dining Facility
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
