Hostperson - Morton's

Landry's, LLC.•Biloxi, MS

About The Position

A Host is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure guests’ first impression of the restaurant is a positive one. The role includes greeting and seating guests, providing accurate information about the menu and promotions, addressing guest questions or concerns, and assisting with food and drink service as needed. The position also involves taking to-go orders and ensuring guests are satisfied throughout their dining experience.

Requirements

Organizational skills.
Exceptional interpersonal and communication skills.
Positive attitude.
Ability to work well in a team environment.
Ability to multitask.
Availability on weekdays, weekends, nights, mornings, and holidays.
Ability to read and write in English and handle math calculations.

Nice To Haves

One year of restaurant experience preferred.

Responsibilities

Greet and welcome guests as they arrive with a genuine smile and positive attitude.
Engage with guests, anticipate their needs, and respond promptly to inquiries or concerns.
Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information.
Handle guest complaints or issues professionally, escalating them to a manager when necessary.
Assist with running food and delivering or refilling guests’ drinks.
Guide guests to their tables and present them with menus.
Take to-go orders over the phone and in person.
Check in with guests to ensure they are satisfied with their food and service.
Refill drinks and clear plates as needed during the dining experience.
Provide highchairs and other requested items.
Comply with federal and state laws, including FLSA tip regulations regarding tip reporting, sharing, and minimum wage requirements.