Temporary Front Office Manager

AccorHotel • New York, NY

2d

About The Position

The temporary Front Office Manager leads, trains, and recognizes the Front Office team in support of exceptional guest service at The Plaza, a Fairmont-managed hotel. The role provides managerial support for Reception, Royal Service, Concierge, Guest Relations, and Guest Services, and assists with all aspects of the Front Office department to ensure service standards are followed. The position is needed until on or about January 20, 2027, and offers compensation of $95,000 per annum.

Reporting to the Assistant Director, Front Office, the manager supports daily operations, staffing and scheduling, team communication, training, and guest assistance while following departmental procedures and safety policies.

Requirements

• Passion for guest service.
• Excellent written and verbal communication, interpersonal, and leadership skills.
• Highly organized and results-oriented, with the ability to be flexible and work well under pressure.
• Minimum 1 year of proven supervisory experience.

Nice To Haves

• Front Office operations experience in a luxury environment is preferred.
• A degree or diploma in Hospitality Management is an asset.

Responsibilities

• Assist the Front Office in all aspects of the department and ensure service standards are followed.
• Provide managerial support for Reception, Royal Service, Concierge, Guest Relations, and Guest Services in their daily operational duties.
• Consistently offer professional, friendly, and engaging service.
• Ensure proper staffing and scheduling of Front Office colleagues in accordance with productivity guidelines.
• Communicate pertinent information for the respective shift and areas of operation through pre-shift logs, emails, and departmental meetings.
• Train supervisors and fulfill the trainer role in the trainer’s absence.
• Assist guests by providing informative and helpful information about hotel facilities.
• Follow department policies, procedures, service standards, and safety policies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed