Front Office Administrator (Temporary)

Cortica•Glendale, AZ

4d•Onsite

About The Position

Cortica is seeking a temporary Operations Administrator to support clinic operations for an initial period of 3 to 6 months, with the potential to extend. The administrator represents Cortica to patients and families as they enter the clinic and performs daily operational and administrative work essential to clinic support. The role calls for strong communication, organization, leadership, compassion, and attention to detail. Cortica is a healthcare company focused on developing and delivering care for children with neurodevelopmental differences. The company describes its culture as inclusive and committed to diversity, equal rights, and respect.

Requirements

High school diploma or equivalent.
At least 1 year of office experience; healthcare experience is preferred.

Nice To Haves

Office experience in a healthcare setting.

Responsibilities

Support site operations, including opening and closing procedures, facility maintenance, and management of inventory, equipment, and furniture.
Greet families and clients; complete client check-in and check-out; collect copayments; assist with appointment scheduling; and manage documents.
Interface with facility vendors and monitor inventory to ensure necessary supplies are available.
Oversee front-desk clerical procedures and handle communications effectively.
Work with the Site Operations Manager and schedulers to identify and correct issues involving same-day scheduling backfills, cancellations, scheduling conflicts, and EMR errors or fixes.
Assist with onboarding and orientation of new hires.
Communicate and escalate issues to the appropriate authority.
Prepare and sanitize treatment rooms, maintain cleanliness, and provide therapist support as needed during treatment or transitions.
Help ensure a safe work environment by removing safety hazards and following clinic safety protocols.
Cross-train with other roles to help ensure coverage of clinic operations.