Front Office Administrator

MPSW•El Paso, TX

10h•Onsite

About The Position

MPSW is seeking a Front Office Administrator for its commercial HVAC office in El Paso, Texas. The role emphasizes customer service and requires a positive, upbeat, can-do attitude. The administrator will work in a high-call-volume, fast-paced, multi-phone-line sales environment and correspond frequently with the sales team, customers, and vendors. The position provides front-office, clerical, and administrative support, helps coordinate office operations and customer events, and requires strong organizational, multitasking, and prioritization skills. The employee will work in an office environment and may perform other related duties as needed to meet the organization’s ongoing needs.

Requirements

Five years of experience in a high-volume phone call environment.
Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
Strong customer service and people skills.
Ability to work well with others in a fast-paced, multi-phone-line sales environment.
Ability to read and comprehend simple instructions, short correspondence, and memos; write correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, compute rates, ratios, and percentages, and draw and interpret graphs.
Ability to apply common-sense reasoning to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Mental stamina for problem solving and prioritizing multiple tasks.
Ability to use a computer keyboard and telephone and meet the physical demands of the role, including regularly lifting or moving up to 25 pounds and frequently lifting or moving up to 50 pounds.

Nice To Haves

Experience in the HVAC, mechanical contracting, engineering, or construction industry.
Bilingual ability.

Responsibilities

Answer incoming calls and connect customers with an associate who can assist them, rather than simply forwarding calls to extensions or voicemail.
Maintain the daily in/out-of-office information and communicate it to inbound callers.
Sort, open, and distribute mail daily.
Maintain conference room scheduling.
Order, receive, and distribute office supplies.
Provide clerical and administrative support, including faxing, copying, and data entry as needed.
Multitask, prioritize, and stay organized in a fast-paced environment.
Provide customer service while working independently and as part of a sales team.
Plan events and customer events.
Work overtime or weekends as required.
Perform other duties as assigned or as negotiated to meet ongoing organizational needs.