Temporary Front Office Manager

AccorHotel • New York, NY

1d • $95,000 - $95,000

About The Position

The temporary Front Office Manager provides managerial and operational support across the Front Office department at The Plaza, a Fairmont Managed hotel. Reporting to the Assistant Director, Front Office, this role supports Reception, Royal Service, Concierge, Guest Relations, and Guest Services, and helps ensure service standards and exceptional guest service. The position is needed until on or about January 20, 2027, and offers compensation of $95,000 per annum.

Requirements

• Passion for guest service.
• Excellent written and verbal communication, interpersonal, and leadership skills.
• Highly organized and results-oriented, with the ability to be flexible and work well under pressure.
• Minimum of 1 year of proven supervisory experience.

Nice To Haves

• Front Office operations experience in a luxury environment.
• Degree or Diploma in Hospitality Management.

Responsibilities

• Assist the Front Office in all aspects of the department and ensure service standards are followed.
• Provide managerial support for Reception, Royal Service, Concierge, Guest Relations, and Guest Services in their daily operational duties.
• Consistently offer professional, friendly, and engaging service.
• Ensure proper staffing and scheduling of Front Office colleagues in accordance with productivity guidelines.
• Communicate pertinent information for the respective shift and areas of operation through pre-shift logs, emails, and departmental meetings.
• Train supervisors and fulfill the training role in the absence of the trainer.
• Assist guests by providing informative and helpful information about hotel facilities.
• Follow department policies, procedures, service standards, and safety policies.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed