FRONT MGR - MORTON'S
About The Position
The Morton’s Front Manager promotes outstanding relations with guests and fellow Team Members by providing friendly, swift, and responsible service. The role works in a team-based environment and supports detail-oriented work to ensure necessary tasks are completed. The manager oversees front-of-house service and operations, maintains Morton’s food and beverage recipe and presentation standards, and supports employee development and accountability. The position requires a flexible schedule, including weekends and holidays as needed, and involves frequent lifting and carrying up to 50 pounds and standing or walking for 6–8 hours.
Requirements
- College degree or equivalent business experience.
- At least three years of previous restaurant management experience.
- Ability to work a flexible schedule based on business needs, including weekends and holidays as required.
- Ability to frequently lift and carry 50 pounds.
- Ability to stand and walk for 6–8 hours.
Responsibilities
- Maintain policies, procedures, and systems that uphold Morton’s food and beverage recipe and presentation standards.
- Execute company initiatives and policies to improve quality, service, and operations, and ensure employee compliance.
- Practice and enforce company policies and procedures.
- Develop hourly employees, hold them accountable for performance and standards, and use performance management, coaching, and counseling to encourage desired behavior.
- Proactively manage sanitation, maintenance, security, and accident-injury prevention to promote guest and employee safety.
- Oversee service and ensure all guest contact meets Morton’s standards.
- Resolve internal and external guest concerns and partner with the General Manager on action plans responding to guest and employee feedback.
- Create work schedules for front-of-house employees.
- Conduct pre-shift meetings and participate in management meetings, leading them when the General Manager is absent.
- Resolve conflict while maintaining positive working relationships.
- Understand financial statements and accurately report financial information.
- Perform other assigned duties.
- Promote outstanding customer relations.
Benefits
- Competitive medical, dental, and vision insurance.
- Vacation and sick time.
- Company-paid life insurance.
- 401(k) with 4% match.
- Free Employee Assistance Program.
- Employee recognition program.
- $20 YMCA memberships.
- Local and national discount programs through EAP and Tickets@Work.
- STASH Hotel Partner Program offering $69-per-night hotel stays across North and South America.
- Unlimited growth potential.
- Free meals in the team dining facility.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
