Front Service Attendant (Bell & Valet)
About The Position
The Front Service Attendant provides hotel guests and patrons with courteous service and convenience by transporting guest vehicles, handling luggage, assisting with traffic at the front entrance, and acquainting guests with hotel and room features and services. The role includes parking and retrieving vehicles, safeguarding vehicle keys, processing vehicle tickets, and helping manage double-parked cars in the valet area. The attendant retrieves, transports, organizes, and delivers luggage and other guest items throughout the hotel, including to guest rooms. The role also includes escorting arriving guests, delivering newspapers and messages, maintaining records of deliveries and item movement, and assisting or relieving the Door Attendant. Attendants greet guests, respond to questions, and provide accurate information about hotel services and local directions. A commitment to working all day shifts on Friday, Saturday, and Sunday is required.
Requirements
- Provide a clean driving abstract for the past three years.
- Know how to drive a manual-transmission vehicle.
- Commit to working all day shifts on Friday, Saturday, and Sunday.
Nice To Haves
- High school diploma or General Education Diploma preferred.
- Previous guest experience preferred.
- Previous experience in a luxury resort preferred.
Responsibilities
- Transport guest vehicles promptly and courteously to and from the parking structure, lot, or storage garage.
- Control traffic around the front entrance and assist guests, patrons, and employees with double parking and the movement and retrieval of double-parked vehicles.
- Park and retrieve guest vehicles, ticket vehicles with guest and vehicle details, and ensure the safety and security of keys left in vehicles.
- Retrieve luggage and other guest items from cars, buses, vans, and carts; load, carry, and transport items on a bell cart throughout the hotel.
- Deliver luggage and items to guest rooms promptly and according to established deadlines, and organize and store luggage in designated areas.
- Read and match luggage tags, write claim tickets, and give the claim-ticket portion to the guest.
- Verify guest information, including room number and name, through the computer system to facilitate timely deliveries.
- Escort incoming guests to the front desk and their rooms; deliver daily newspapers, messages, and other requested items.
- Maintain records of deliveries and movement of items.
- Assist the Door Attendant with opening car doors and loading and unloading luggage, and relieve the Door Attendant as necessary.
- Greet and thank guests promptly and sincerely, remain calm and attentive during busy periods and emergencies, answer questions, and provide accurate information about hotel services, outlet hours, directions, attractions, function rooms, car rentals, and airline shuttle service.
- Work all day shifts on Friday, Saturday, and Sunday.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
