Front Parts Counter Representative

Penske Automotive Group • Chandler, AZ

13d • Onsite

About The Position

Mercedes Benz of Chandler, a Penske Automotive Group dealership, is seeking an experienced Front Parts Counter Representative to support retail and wholesale customers and service department technicians by selling needed parts and accessories in a timely manner. The role is part of the parts department and focuses on customer satisfaction, expertise, and profitability. The representative also works with the Parts Manager to set monthly and annual department goals and reports on progress. The position involves extended periods of standing, regular physical activity, and work on evenings, weekends, and holidays as required.

Requirements

• High school diploma or equivalent, and one year of related experience, or an equivalent combination of education and experience.
• Excellent customer service skills.
• Strong oral and written communication skills, including the ability to communicate face-to-face, by phone, and through other means.
• Computer proficiency.
• Ability to understand and comply with applicable federal, state, and local regulations affecting the parts department.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and organize data for management analysis.
• Ability to perform arithmetic calculations, including discounts, interest, commissions, rates, ratios, and percentages, and to interpret bar graphs.
• Ability to understand and follow work rules, procedures, and written, oral, or diagrammed instructions.
• Ability to work independently and complete assignments within established instructions and practices.
• Ability to interact well with others and contribute positively to department and dealership morale.
• Ability to work evenings, weekends, and holidays as required.
• Valid driver’s license.
• Ability to lift over 50 pounds with an assistance device and/or frequently lift or carry objects weighing up to or over 35 pounds, with an assistance device available as needed.
• Ability to stand for prolonged periods and regularly push, pull, climb, stoop, kneel, reach, grasp, and walk, and to perform repetitive motions.

Nice To Haves

• Associate’s degree or equivalent, with two years of related experience and/or training, or an equivalent combination of education and experience.
• At least one year of experience working in a service drive or at an auto parts retailer or wholesaler.
• ASE Certification (preferred but not required).
• i-Car Certification (preferred but not required).
• Specific manufacturer’s certification (preferred but not required).

Responsibilities

• Assist retail and wholesale customers and service department technicians with parts and accessories needs.
• Provide courteous, clear, accurate, and professional answers to customers’ parts questions.
• Support customer satisfaction while contributing to parts department profitability.
• Work with the Parts Manager to set monthly and annual Parts Department goals and report progress.
• Follow applicable regulations and safety procedures affecting the parts department, including hazardous waste disposal, emergency response, safe driving, OSHA Right-to-Know, and use of proper safety equipment.

Benefits

• Health care options including medical, dental, and vision coverage.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED