Parts Sales Representative - Front Counter

Rush Enterprises•Gray, LA

About The Position

The Parts Sales Representative - Front Counter sells commercial vehicle and equipment parts to external customers at the counter or over the phone. The role serves external and account customers and supports parts sales through counter, shop, and phone channels. It also involves processing and documenting parts transactions, managing returns and orders, maintaining records, and soliciting assigned accounts. The employee may also be asked to perform other duties as directed by their leader.

Requirements

High school diploma or general education degree (GED).
Six months of experience in over-the-counter sales, preferably in a dealership or service setting.
Familiarity with accounting and inventory tracking software.

Responsibilities

Sell parts to external and account customers over the counter, through the shop, or on the phone.
Ensure all parts movements are performed in SAP in a timely manner.
Keep repair orders updated in Service Link.
Initiate all possible retail orders in Parts link.
Ensure sales are properly documented according to Rush policies, including signatures and information on checks and credit card slips.
Issue credits for returned parts after verifying the original invoice or invoice number and confirming purchase and pricing.
Process core returns according to procedure.
Complete customer and vendor returns according to procedure.
Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
Set up orders for daily shipment, delivery, or pickup.
Solicit assigned accounts by phone.
Participate in dealership CSI and marketing.