Parts Sales Representative Front Counter

Rush Enterprises•Jefferson City, MO

About The Position

The Parts Sales Representative - Front Counter sells commercial vehicle and equipment parts to external customers at the counter or over the phone. The role supports Rush Truck Centers, a network of commercial vehicle dealerships representing truck and bus manufacturers, and helps customers with parts sales, order processing, returns, and account service. The representative ensures parts transactions and repair orders are documented and processed according to company procedures, prepares orders for shipment, delivery, or pickup, and solicits assigned accounts. The employee may also be asked by their leader to follow other instructions and perform additional duties.

Requirements

High school diploma or GED.
Six months of experience in over-the-counter sales; dealership or service-setting experience is preferred.
Familiarity with accounting and inventory-tracking software.

Nice To Haves

Over-the-counter sales experience in a dealership or service setting.

Responsibilities

Sell parts to external and account customers over the counter, through the shop, or by phone.
Record all parts movements in SAP in a timely manner.
Keep repair orders updated in Service Link.
Initiate all possible retail orders in Parts link.
Document sales according to Rush policies, including required signatures and information on checks and credit card slips.
Issue credit for returned parts after verifying the original invoice or invoice number and purchase pricing.
Handle core returns according to procedure.
Complete customer and vendor returns according to procedure.
Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
Set up orders for daily shipment, delivery, or pickup.
Solicit assigned accounts by phone.
Participate in Dealership CSI and marketing.
Follow other instructions and perform other duties requested by the employee’s leader.