Front Parts Counter Representative

Penske Automotive Group • Chandler, AZ

12d • Onsite

About The Position

Mercedes Benz of Chandler, a Penske Automotive Group dealership, is seeking an experienced Front Parts Counter Representative to support retail and wholesale customers and service department technicians by selling needed parts and accessories in a timely manner. The role focuses on customer satisfaction, product expertise, and helping ensure the parts department is profitable. The representative is expected to communicate professionally and accurately, contribute to a positive team environment, and work with the Parts Manager to set and report on monthly and annual department goals.

The position involves working evenings, weekends, and holidays as required. Physical duties include prolonged standing, regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking, as well as repetitive motions and lifting or carrying parts with assistance devices as needed. The employee must follow applicable safety practices and regulations affecting the parts department.

Penske Automotive Group describes a values-driven culture centered on integrity, professionalism, excellence, and teamwork, with training and career growth opportunities. The company offers a comprehensive benefits program that includes health care options and a 401(k) savings and retirement plan with company match.

Requirements

• High school diploma or equivalent, plus one year of related experience, or an equivalent combination of education and experience.
• Minimum of one year of experience working in a service drive or at an auto parts retailer or wholesaler.
• Excellent customer service, communication, interpersonal, and organizational skills.
• Computer proficiency.
• Ability to understand and comply with federal, state, and local regulations affecting the parts department, including hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know.
• Ability to analyze problems, collect and organize data, establish facts, and draw valid conclusions.
• Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, and commissions, and interpret bar graphs.
• Ability to understand and follow work rules, procedures, and written, oral, or diagrammed instructions.
• Ability to work independently and complete assignments within established instructions, routines, and practices.
• Ability to interact well with others and contribute positively to department and organizational morale.
• Valid driver's license.
• Ability to work evenings, weekends, and holidays as required.
• Ability to stand for prolonged periods and regularly push, pull, climb, stoop, kneel, reach, grasp, and walk; ability to perform repetitive motions and lift or carry parts using assistance devices as needed.

Nice To Haves

• Associate's degree or equivalent, with two years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification (preferred but not required).
• i-Car Certification (preferred but not required).
• Specific manufacturer's certification (preferred but not required).

Responsibilities

• Assist retail and wholesale customers and service department technicians with purchasing needed parts and accessories in a timely manner.
• Provide knowledgeable, professional, clear, accurate, and courteous responses to customer questions about parts.
• Support customer satisfaction while contributing to the profitability of the parts department.
• Work with the Parts Manager to set monthly and annual goals for the Parts Department and report on progress.
• Follow applicable work rules, procedures, safety practices, and regulations affecting the parts department.

Benefits

• Health care options, including medical, dental, and vision.
• 401(k) savings and retirement plan with company match.
• Training, resources, and career growth and advancement opportunities tailored to individual performance, experience, and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED