Front Office Team Lead (70817)

United Digestive•Tampa, FL

11d

About The Position

The Front Office Team Lead assists the Office Manager with responsibilities and tasks delegated for the front office. The role ensures coverage across front office positions, including scheduling, financial counseling, and medical records, and manages the information and tasks required for a patient visit before the patient is roomed. The Team Lead provides consistent leadership and supports an environment of trust, open communication, creative thinking, and cohesive teamwork. The position works with Financial Counselors to monitor schedules, verify benefits, and manage referrals and authorizations before appointments. It also supports patient payment balancing, collections, records and mail processing, supplies, safety requirements, staff development, and patient communications. The role promotes courteous service, protects patient confidentiality, and follows HIPAA requirements. Additional duties may be assigned.

Requirements

High school diploma or GED required.
Computer literacy and ability to operate Greenway and Microsoft Office applications.
Ability to treat patients, visitors, coworkers, and physicians with courtesy and respect.
Professional, outgoing, warm, and helpful attitude.
Compassion when dealing with people who are ill and need help.
Ability to plan, prioritize, and complete multiple tasks delegated by the Office Manager.
Ability to work under pressure, assess and respond to issues, and communicate them in a timely manner.
Ability to communicate clearly with patients and coworkers by telephone, email, and in person.
Ability to interpret and apply clinical and non-clinical policies and procedures.

Nice To Haves

Two to three years of specialty medical office experience preferred.
Gastroenterology experience preferred.
Leadership experience preferred.

Responsibilities

Coordinate lunch and PTO coverage assignments and fill in for front office staff as needed.
Assist the Office Manager with balancing patient payments daily and oversee collection of charges and fee tickets for the office and hospital for submission to the business office as directed.
Assist with OSHA and safety program requirements as directed by the Office Manager.
Assist with ordering and reconciliation of coffee, medical, office, and postage supplies as directed by the Office Manager.
Assist the Office Manager with training, coaching, and development of team members.
Monitor the filing center to ensure documents are handled in a timely manner.
Monitor the scheduling queue through the Supervisor Module to ensure calls are handled properly and hold times are monitored.
Ensure mail is opened and processed appropriately as directed by the Office Manager.
Participate in marketing activities as directed by the Office Manager.
Meet or exceed quality and productivity standards set by the Office Manager.
Answer emails and voicemails and return patient calls in a timely and efficient manner.
Work with Financial Counselors to monitor schedules, verify benefits, and manage referrals and authorizations before appointments for office visits, hospital outpatient procedures, in-office procedures, and emergency add-on procedures in endoscopy centers.
Complete requests for information from United Digestive staff and others promptly and effectively to support payment on patient accounts.
Ensure patients are treated courteously and other visitors are screened and directed appropriately.
Participate in weekly or bi-monthly staff meetings to keep staff informed of United Digestive policies and procedures as directed by the Office Manager.
Participate in regular meetings with the Office Manager to discuss office needs.
Abide by and promote HIPAA compliance and maintain strict confidentiality of patient information.