Overnight Front Office Supervisor - DoubleTree by Hilton Hotel Chicago - Magnificent Mile

Hilton • Chicago, IL

2d • Onsite

About The Position

The Front Office Supervisor oversees daily front office operations at the DoubleTree by Hilton Hotel Chicago - Magnificent Mile, leading team members in delivering smooth check-ins, check-outs, and guest service. The role includes organizing team operations, supporting employees through training and feedback, addressing guest concerns, monitoring lobby traffic and coverage, and completing nightly audit reports to ensure accurate transactions.

Responsibilities

• Supervise front office team members in following front office procedures and delivering smooth check-ins, check-outs, and guest service.
• Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback.
• Respond directly to guest inquiries and concerns and support team members with complex or escalated issues.
• Monitor lobby traffic and adjust team coverage in real time to maintain service efficiency.
• Run nightly audit reports, ensure postings and transactions are accurate, and identify and resolve discrepancies.

Benefits

• Access to 110 nights of discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed