Front Desk Agent - DoubleTree By Hilton Hotel Seattle Airport

Hilton•Seattle, WA

2d•$24 - $26•Onsite

About The Position

The DoubleTree by Hilton Hotel Seattle Airport is seeking a Front Desk Agent to deliver welcoming, efficient guest service. The role supports seamless check-in and check-out while creating memorable guest experiences through hospitality, attention to detail, and timely responses to guest needs. The position requires full scheduling flexibility, including morning, evening, and overnight shifts, weekends, and holidays. At least one year of customer or guest service experience is desired, and experience with OnQ is a plus. The hourly rate starts at $23.81 and increases to $26.45 after 90 days. Hilton describes a broad benefits offering for eligible Team Members, subject to location and plan terms.

Requirements

At least one year of previous customer service experience in a customer or guest service role is desired.
Full scheduling flexibility and open availability, including morning, evening, and overnight shifts, weekends, and holidays.
Demonstrate Hilton's stated values: hospitality, integrity, leadership, teamwork, ownership and accountability, and urgency and discipline.

Nice To Haves

Experience with the OnQ system.

Responsibilities

Greet arriving guests and complete check-in by verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
Maintain knowledge of hotel offerings, room types, rates, promotions, and local information to answer guest inquiries.
Recommend hotel amenities and use upselling techniques to increase room and service revenue.
Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

Benefits

Medical insurance coverage for the employee and family, for eligible Team Members.
Vision, dental, life, and disability insurance.
Mental health resources and Employee Assistance Program support.
Sick pay accrued at one hour for every 40 hours worked.
Paid vacation, up to 40 hours awarded after the first year of employment.
Go Hilton discounted travel program, with up to 110 discounted nights per calendar year.
401(k) plan.
Pension plan contribution of $1.35 per hour worked.
Employee stock purchasing program; Hilton also describes a 15% share discount through its ESPP.
Access to earned pay through DailyPay.
Complimentary duty meals in the Team Member Restaurant.
Debt-free education access and career growth and development opportunities.
Team Member Resource Groups and recognition and rewards programs.
Monthly commission-based Front Office Upselling Incentive Program: 5% for $1–$499 in qualifying upsell revenue, 10% for $500–$999, and 15% for $1,000 or more.
Paid parental leave for eligible Team Members, including partners and adoptive parents.
Personalized caregiving concierge support and Crisis Concierge services.
Paid time off.
Health and welfare benefit plans.
Retirement plans.