Front Office Manager - DoubleTree by Hilton San Francisco Airport (Burlingame)

Hilton • Burlingame, CA

2d • $95,000 - $105,000

About The Position

The Front Office Manager oversees daily front office operations at the DoubleTree by Hilton San Francisco Airport in Burlingame. The role leads guest service, registration, room inventory, and compliance with hotel policies and standards. It monitors guest satisfaction, addresses service issues, and guides improvements to the guest experience. The manager promotes hotel services and upselling initiatives to support occupancy and revenue, keeps the team informed about hotel offerings and local attractions, and welcomes guests and resolves their concerns. The position also supervises, coaches, and develops front office team members while fostering a positive and productive workplace.

Requirements

• Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and urgency and discipline.

Responsibilities

• Oversee front office activities, including guest service, registration, room inventory, and adherence to policies and standards.
• Track guest satisfaction, address service issues, and guide the team in implementing improvements to the guest experience.
• Promote hotel services and execute upselling tactics to drive room occupancy and revenue growth.
• Provide regular updates and training so the team understands hotel offerings, services, and local attractions.
• Welcome guests, respond to inquiries, and promptly resolve concerns.
• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Benefits

• Discounted hotel travel through the Go Hilton program, including 110 nights and room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed