Front Office Supervisor - DoubleTree by Hilton Hotel Kansas City - Overland Park

Hilton • Overland Park, KS

1d

About The Position

The Front Office Supervisor oversees daily front office operations at the DoubleTree by Hilton Hotel Kansas City - Overland Park. The role leads the front office team to ensure smooth check-ins and check-outs and excellent guest service. The supervisor organizes daily team operations, responds to guest concerns, supports staff with escalated issues, and monitors lobby activity to maintain efficient service.

Requirements

• Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and urgency and discipline.

Responsibilities

• Supervise front office team members in carrying out front office procedures, including check-ins, check-outs, and guest service.
• Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback.
• Respond to guest inquiries and concerns and support team members with complex or escalated issues.
• Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Benefits

• Access to 110 nights of discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including coverage options for dental and vision care.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed