Front Office Supervisor - DoubleTree by Hilton Abilene Downtown Convention Center

Hilton • Abilene, TX

1d • Onsite

About The Position

The DoubleTree by Hilton Abilene Downtown Convention Center is seeking to hire a Front Office Supervisor to join their team. This property is conveniently located near the convention center in downtown Abilene and features 200 guest rooms, 23,000 square feet of banquet space, and 3 unique food and beverage outlets including 2 restaurants, a marketplace, and in-room dining. As a Guest Services Supervisor, you will be responsible for supervising day-to-day guest services operations, delivering memorable experiences, and spreading the light and warmth of hospitality.

Requirements

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Supervise guest services team: Lead team members in performing all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience.
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback.
• Oversee guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
• Manage special projects: Lead department initiatives or ad-hoc assignments.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed