Front Office Supervisor - DoubleTree by Hilton Abilene Downtown Convention Center

Hilton • Abilene, TX

10d • Onsite

About The Position

The Front Office Supervisor leads day-to-day guest services operations at the DoubleTree by Hilton Abilene Downtown Convention Center. The role supervises team members handling guest services functions and helps deliver seamless, memorable guest experiences. The property has 200 guest rooms, 23,000 square feet of banquet space, two restaurants, a marketplace, and in-room dining. The supervisor must be able to work morning, midday, evening, weekend, holiday, and overnight shifts as needed.

Requirements

• Must be able to work morning, midday, evening, weekend, holiday, and overnight shifts as needed.
• Demonstrate Hilton’s stated core values: hospitality, integrity, leadership, teamwork, ownership, and urgency and discipline.

Responsibilities

• Supervise the guest services team and oversee functions including bell services, luggage storage, package delivery, valet, parking, and related systems.
• Lead daily team operations by creating schedules, assigning tasks, conducting pre-shift meetings, and providing training, guidance, and timely feedback.
• Respond to guest inquiries and concerns, and support team members with complex or escalated issues.
• Lead department initiatives, special projects, and ad-hoc assignments.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed