Front Office Staff

Granite State Physical Therapy•Concord, NH

10d•Onsite

About The Position

Granite State Physical Therapy is seeking a friendly, organized, and dependable Front Office Staff member for its Concord, New Hampshire team. The role owns day-to-day front office operations and provides dedicated administrative support to a team of five or more physical therapists. The successful candidate enjoys staying organized, working independently, helping patients, and keeping clinic operations running smoothly in a busy healthcare environment while delivering excellent patient service. The position handles patient-facing front desk operations, scheduling and phone management, records and documentation, faxing, front desk financial duties, and general office operations. It also includes cross-training in Revenue Cycle Management (RCM) functions and developing competency in insurance authorizations, billing workflows, and documentation standards. The role requires eligibility to access, use, and disclose protected health information and electronic protected health information in accordance with minimum-necessary standards. Granite State Physical Therapy provides equal employment opportunities and prohibits workplace harassment and discrimination as described in the posting.

Requirements

High school diploma or equivalent.
Background and skill set consistent with general business operations, including schedule management, insurance billing, billing procedures, business compliance management, customer service, supply management, data management and analysis, and general office management skills.
Eligibility to access, use, and disclose PHI and EPHI based on work duties and responsibilities, in compliance with minimum-necessary standards.

Responsibilities

Greet patients warmly, professionally, and helpfully.
Assist with patient check-in, appointment scheduling, and co-pay collection.
Explain clinic forms, policies, and insurance requirements, and ensure required paperwork is completed accurately.
Track referrals and insurance questions to minimize patient frustration.
Monitor referrals, promptly schedule evaluations, and follow up on incomplete scheduling requests.
Schedule appointments accurately, provide visit instructions, track no-shows and cancellations, and assist with rescheduling.
Answer phones using professional greeting standards and document messages clearly and accurately.
Scan and file intake paperwork, verify that evaluations and progress notes are sent, send and receive faxes and secure messages, and maintain accurate patient charts.
Collect co-pays and patient payments, accurately post payments in Prompt, maintain cash box balances, and prepare deposits as assigned.
Distribute mail, help maintain office cleanliness, and assist with supply inventory.
Participate in cross-training for Revenue Cycle Management functions and demonstrate competency in insurance authorizations, billing workflows, and documentation standards.