Front Office Staff

Vista Dental Specialists • Raleigh, NC

5d

About The Position

The Front Office Staff member supports the practice’s patient-facing and administrative operations. The role schedules and confirms appointments, verifies insurance, collects payments, maintains doctor and hygiene schedules, and assists patients through check-in and checkout. It also includes presenting treatment plans, conducting financial consultations when applicable, filing insurance pre-determinations, and managing accounts receivable activities such as billing statements, aging reports, and collections.

Requirements

• High school diploma or equivalent.
• A minimum of two years of front office experience.

Nice To Haves

• Front office experience in a dental setting.
• Knowledge of dental software.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Schedule and confirm patient appointments.
• Verify insurance for all clinical appointments.
• Collect all monies due for services rendered.
• Develop and maintain doctor and hygiene schedules as necessary.
• Greet patients and check them in and out before and after treatment.
• Educate, consult with, and present treatment plans to patients.
• Manage accounts receivable, including sending billing statements, preparing aging reports, and handling collections when applicable.
• File insurance pre-determinations.
• Conduct financial consultations with patients when new treatment plans are presented, as applicable.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED