Front Office Staff

Carolinas Dentist • Winston-Salem, NC

9d

About The Position

The Front Office Staff member manages patient-facing administrative and financial processes, including scheduling, appointment confirmation, insurance verification, payment collection, patient check-in and check-out, and treatment-plan consultations. The role also maintains doctor and hygiene schedules, supports accounts receivable and insurance pre-determinations, and provides financial consultations when new treatment plans are presented, as applicable.

Requirements

• High school diploma or equivalent.
• A minimum of two years of front office experience, preferably in a dental setting.
• Proficiency with Microsoft Office Suite.

Nice To Haves

• Knowledge of dental software is strongly preferred.

Responsibilities

• Schedule and confirm patient appointments.
• Verify insurance for all clinical appointments.
• Collect all monies due for services rendered.
• Develop and maintain doctor and hygiene schedules as necessary.
• Greet patients and check them in and out before and after treatment.
• Educate, consult, and present patient treatment plans.
• Manage accounts receivable, including sending billing statements, aging reports, and collections, if applicable.
• File insurance pre-determinations.
• Conduct financial consultations with patients when new treatment plans are presented, as applicable.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED