Front Office Staff

Senior Helpers - Anchorage•Anchorage, AK

About The Position

The Front Office Coordinator is a vital member of Senior Helpers of Alaska’s daily operations, helping ensure clients receive the care they need from the caregiving team. The role focuses on caregiver scheduling and coverage, client and caregiver communication, recordkeeping, office organization, and customer service. The coordinator works with clients, families, caregivers, and internal staff to maintain reliable schedules and respond to changes, emergencies, complaints, and other issues. The position also includes on-call duty and occasional emergency caregiver shift coverage.

Requirements

High school diploma or equivalent (GED) required.
Excellent organizational and communication skills.
Quick-thinking and sound decision-making skills.
Ability to work as a team player, adapt to different situations, interact effectively with clients, multitask, and work independently.
Experience using telephones with multiple lines, handling several calls while maintaining professionalism and patience in a fast-paced environment.
Excellent problem-solving and creative-solution abilities.

Nice To Haves

Associate’s degree preferred.
Previous customer service experience preferred.
At least one year of experience in a staffing, scheduling, or logistics position preferred.
Knowledge of general home care or healthcare staffing preferred.

Responsibilities

Answer phones and respond to client and caregiver inquiries.
Manage caregiver schedules to ensure dependable coverage for senior clients.
Handle after-hours on-call escalations and accept on-call duty averaging two weeks per month, as directed by a supervisor.
Arrange introductions between clients and caregivers.
Organize office paperwork, copies, filing, timesheets, and client records.
Provide occasional emergency caregiver shift coverage.
Manage workload based on goals, initiative, and prioritization.
Select, schedule, and coordinate caregivers for new and existing clients based on assessment and care plan information.
Maintain caregiver schedules and respond to scheduling conflicts, emergencies, and call-outs; complete the company schedule three days before scheduled shifts.
Communicate caregiver changes and schedule updates promptly and positively to clients and families before scheduled shifts.
Track and record scheduling changes in company software.
Communicate hiring needs to internal staff and provide input regularly.
Keep caregiver files current, track licensing and insurance expirations in computer software, collect new documents as directed, and notify the supervisor when documents cannot be obtained.
Audit timecards regularly to verify that hours match scheduled hours.
Identify and solve problems, using initiative and good judgment to make quality decisions.
Coordinate shift back-fill when caregivers are tardy or absent.
Serve as the point of contact for client families regarding schedules.
Maintain positive rapport with clients and caregivers and promote positive interpersonal relationships.
Work with the supervisor to resolve complaints, incidents, and injuries.