Front Office Staff

Granite State Physical Therapy PLLC•Concord, NH

10d•Onsite

About The Position

Granite State Physical Therapy is hiring a friendly, organized, and dependable Front Office Staff member for its Concord, New Hampshire team. The position is responsible for day-to-day front office operations and administrative support for a team of five or more physical therapists. The role involves assisting patients, managing scheduling and communications, maintaining accurate records, handling front desk financial tasks, and helping keep the office operating smoothly in a busy healthcare environment. The employee will participate in cross-training for Revenue Cycle Management (RCM) functions and demonstrate competency in insurance authorizations, billing workflows, and documentation standards. The position has access to protected health information (PHI) and electronic protected health information (EPHI) as needed for its duties, in compliance with minimum-necessary standards. Granite State Physical Therapy provides equal employment opportunities and prohibits discrimination and workplace harassment. Its nondiscrimination policy applies to all terms and conditions of employment.

Requirements

High school diploma or equivalent.
Background and skill set consistent with general business operations, including schedule management, insurance billing, billing procedures, business compliance management, customer service, supply management, data management and analysis, and general office management skills.
Eligibility for access to use and disclose PHI and EPHI based on work duties and responsibilities, in compliance with minimum-necessary standards.

Responsibilities

Greet patients warmly and professionally.
Assist with patient check-in, scheduling, and co-pay collection.
Explain clinic forms, policies, and insurance requirements.
Ensure required paperwork is completed accurately.
Track referrals and insurance questions to help minimize patient frustration.
Monitor referrals and promptly schedule evaluations.
Follow up on incomplete scheduling requests.
Schedule appointments accurately and provide visit instructions.
Track no-shows and cancellations and assist with rescheduling.
Answer phones according to professional greeting standards and document messages clearly and accurately.
Scan and file intake paperwork.
Verify evaluations and progress notes are sent.
Send and receive faxes and secure messages.
Maintain accurate patient charts.
Collect co-pays and patient payments and post payments accurately in Prompt.
Maintain cash box balances and prepare deposits as assigned.
Distribute mail, maintain office cleanliness, and assist with supply inventory.
Participate in cross-training for Revenue Cycle Management functions.
Demonstrate competency in insurance authorizations, billing workflows, and documentation standards.