Front Office Staff
About The Position
Keystone Behavioral Health is seeking a friendly, organized, and dependable Front Office Staff member to serve as the first point of contact for patients and support the daily operations of a busy behavioral health practice. The role provides customer service in a professional and compassionate manner and requires attention to detail, strong time management and communication skills, comfort in a fast-paced environment, teamwork, and a commitment to patient-centered care. The employee will start at Behavioral Health in Chambersburg and transition to Welty Road upon its opening in early 2027. The position is full-time, Monday through Friday, with no weekends or holidays. Hours are Monday through Thursday, 9:00 a.m.–5:30 p.m., and Friday, 8:30 a.m.–5:00 p.m.
Requirements
- High school diploma or GED equivalent required.
- Strong computer skills.
- Strong customer service skills.
Nice To Haves
- Previous medical office experience preferred.
Responsibilities
- Greet and assist patients in a professional and compassionate manner.
- Schedule appointments and manage provider calendars.
- Verify insurance coverage and obtain necessary authorizations.
- Update patient demographic and insurance information.
- Collect copays and other patient payments.
- Answer and direct telephone calls.
- Check patients in and out for appointments.
- Maintain accurate patient records and ensure confidentiality.
- Assist with other administrative duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
