Front Office Specialist - Mental Health Clinic

UNLV Medicine • Las Vegas, NV

26d

About The Position

The Front Office Specialist works in a mental health clinic and schedules patient appointments, greets patients and visitors, answers and directs phone calls, checks patients in and out, verifies insurance eligibility, and assists with general office duties. Clinic hours are Monday through Friday, 8:00 AM to 5:00 PM; actual scheduled hours may vary depending on business needs.

Candidates must be legally authorized to work in the United States. UNLV Health does not provide employment sponsorships or sponsorship transfers. The role requires a high school diploma or equivalent and at least six months of customer service experience, preferably in healthcare.

Requirements

• High school diploma or equivalency.
• Minimum six months of customer service experience; healthcare experience is preferred.
• Current and valid driver's license.
• Demonstrated ability to use a computer and knowledge of Microsoft Office.
• Knowledge of ICD-10 and CPT coding guidelines.
• Knowledge of medical terminology.
• Knowledge of Medicare guidelines.
• Excellent oral and written communication skills.
• Well organized and detail-oriented.
• Ability to establish and maintain effective working relationships with patients, team members, physicians, and the public.
• Legally authorized to work in the United States; employment sponsorships and sponsorship transfers are not provided.

Nice To Haves

• Customer service experience in healthcare.
• Bilingual Spanish.

Responsibilities

• Schedule patient appointments.
• Greet patients and visitors.
• Answer and direct phone calls.
• Check patients in and out.
• Verify insurance eligibility.
• Assist with general office duties.

Benefits

• 12 full-day and 2 half-day paid holidays per year, starting with the first day of employment.
• 20 PTO days per year.
• 3% 401(k) contribution, even if the employee does not contribute, after 90 days of employment.
• Medical, dental, and vision benefits beginning the first of the month following the start date.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED