Front Office Specialist - Women's Health

TriHealth • West Chester, IA

2h • Onsite

About The Position

The Front Office Specialist supports patients and care teams by answering, handling, and screening incoming calls; greeting and registering patients; and preparing and filing charts. The role also performs patient check-out functions, including reviewing encounter-form data, collecting co-payments and balances, scheduling follow-up appointments, completing daily bank deposits, and performing day-end reconciliation. Some locations also require charge and receipt entry and preparation of charge-receipt summaries for office-related services.

The position is based in West Chester, Ohio, with occasional scheduled travel to Western Ridge for coverage as needed. Shifts fall between 7:30 a.m. and 5 p.m., based on phone and scheduling needs. The role requires courtesy, flexibility, initiative, and compliance with JCAHO and HIPAA protocols, including limiting access to patient information to what is necessary for the job.

Requirements

• High school diploma or GED.
• 3–4 years of experience in a related field.

Responsibilities

• Answer, handle, screen, and distribute incoming telephone calls.
• Greet and register patients and prepare and file charts.
• Schedule patient appointments and follow-up appointments, and inform the department of issues.
• Accurately enter patient registration information and update insurance and demographic information.
• Review encounter-form data and perform check-out functions.
• Accept payments and log them appropriately, including collecting co-payments and balances.
• Complete daily bank deposits and day-end reconciliation duties.
• At some locations, complete charge and receipt entry and prepare charge-receipt summaries for office-related services.
• Demonstrate flexibility and initiative in seeking or accepting additional assignments.
• Treat families, community professionals and agencies, office personnel, and team members with courtesy and respect.
• Follow JCAHO and HIPAA protocols and limit access to patient information to what is necessary to perform the job.
• Handle patient complaints and refer them to a manager as appropriate.

Benefits

• Competitive shift differentials where applicable.
• Opportunities for professional growth.
• Comprehensive benefits package that may include medical, dental, and vision coverage; paid time off; retirement savings plans; and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED