Front Office Clinic Assistant
About The Position
Planned Parenthood Columbia Willamette is hiring Front Office Clinic Assistants to support its mission of providing compassionate, high-quality sexual and reproductive health care. The role is a welcoming first point of contact for patients seeking care and helps reduce barriers by supporting respectful, judgment-free visits. Spanish bilingual skills are preferred but not required. There are two openings at the West Eugene Health Center. Part-time and full-time opportunities are available, with specific schedules discussed during the interview process. Saturday shifts rotate among staff, and regular Saturday assignments are available by preference. The center operates Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 8:00 a.m. to 4:00 p.m.; these hours do not guarantee an individual schedule. Employees may occasionally be asked or required to work other days, hours, or locations to meet operational needs. The role is represented, hourly, and non-exempt. Pay is $20.37–$29.68 per hour, with placement based on relevant experience and internal equity under the applicable collective bargaining agreement. Eligible bilingual employees may earn an additional $1.72 per hour, or $3.44 per hour for interpreter-level proficiency, subject to PPCW requirements. After six months, employees may be eligible for additional clinical responsibilities and extra hourly pay, depending on training and available assignments.
Requirements
- High school diploma or equivalent.
- Two years of work experience in a customer service or high-volume role.
- Strong communication, organization, confidentiality, and customer service skills.
- Ability to learn scheduling, registration, and electronic health record systems.
Nice To Haves
- Spanish bilingual skills are preferred but not required.
- Customer service experience from retail, hospitality, food service, or other high-volume settings is encouraged.
- Interpreter-level Spanish proficiency may qualify eligible bilingual employees for additional hourly pay, subject to PPCW requirements.
Responsibilities
- Welcome patients, complete check-in and check-out, and create a respectful first impression.
- Schedule appointments and answer patient questions by phone and in person.
- Maintain accurate demographic, insurance, and registration information.
- Explain payments and assist with routine financial paperwork.
- Coordinate with clinical teams to support smooth patient visits.
- Protect confidential information and support patients from diverse backgrounds.
Benefits
- Paid time off of up to four weeks, increasing over time.
- Nine paid holidays.
- Medical, dental, and vision insurance, subject to eligibility.
- 403(b) retirement plan with employer match.
- Confidential employee assistance program (EAP).
- Training and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
